Nicholas Wilkerson Email & Phone Number

Cincinnati, Ohio, United States

Sharonville, Ohio, United States

❏ Played a pivotal role within the sales, customer service, dealer, and marketing teams providing comprehensive first-line support and improving response times by 30%.❏ Crafted and executed strategies for opportunity identification and risk mitigation in dealership environments, reducing operational risks by 25%.❏ Implemented processes for monitoring Dealer Account Programs, leading to a 20% reduction in issue recurrence.❏ Developed best practice strategies that improved problem resolution times by 40%.❏ Enhanced cross-departmental support practices for partners, contributing to a 10% improvement in customer retention rates.❏ Efficiently managed incoming requests, resolving inquiries, adjusting programs, and directing clients to the right resources.❏ Exhibited excellent communication, time management, and organizational skills in a dynamic setting.

Cincinnati, Ohio

❏ Achieved 95% success rate in customer service and met inventory turnover targets by leading daily cross-functional meetings, optimizing stock inventory management, and coordinating product orders with major accounts like Coke and Pepsi.❏ Spearheaded innovative scheduling, materials management, and inventory control strategies for diverse product lines, enhancing vendor relations through effective communication, resulting in a 15% reduction in lead times.❏ Enhanced inventory accuracy by 25% and operational productivity by 30% through daily analyses and utilizing SAP for data management, resulting in optimized work order scheduling and improved work center performance.❏ Mentored 15 new employees, significantly improving leadership skills and performance metrics by 20% within the first 90 days through comprehensive training in customer service, SAP, and production processes.❏ Surpassed weekly and monthly production targets by 10% through strategic shipment planning, based on analysis of current stock, demand, and customer orders, streamlining operations for efficiency

Cincinnati, Ohio

❏ Delivered personalized training on customer service systems, SAP, ERP, and production operations to all new customer service representatives during their first 90 days, including conducting individual performance reviews.❏ Conducted physical inventory audits, researched product fault patterns, expedited return requests, and collected metrics on inbound client calls, complaints, shortages, and replacements for any damaged shipments.❏ Achieved a 95% reduction in the return backlog, streamlining the processing procedure for new returns by designing, documenting, and enforcing new processes. ❏ Spearheaded client development by converting 50+ business owners to direct contracts with KAO, achieving 15% savings with video and phone proposals.❏ Increased customer satisfaction by 25% through effective management of order processing and service levels for retail chains and international markets. ❏ Enhanced processes and efficiency by 20% utilizing data analytics and updated SAP master files, optimizing order processing for over 100 clients.

Sharonville, Oh

❏ Promoted to Senior Dietary Associate.❏ Received the Employee of the Month award for providing outstanding customer service.❏ Established duties, responsibilities, and work stations to employees in accordance with work requirements.❏ Outlined measures for improving work procedures and driving worker performance to increase service quality and ensure job safety.❏ Directed meetings and collaborated with other personnel for menu planning, serving arrangements, and related details.❏ Forecasted nutritional needs of patients, deployed special menus, oversaw the assembly of regular and special diet trays, and initiated the delivery of food trolleys to hospital patients.

Cincinnati, Ohio, United States

❏ Effectively provided high level of customer service serving the citizens of the Mayor responding to official inquiries, service requests, citizens, constituent cases, calls, letters, or complaints in a prompt and professional manner.❏ Organized the Mayor's 2015 Youth Career Path Expo (YCPE) recruiting vendors, schools, and participants as member of the YCPE planning committee consisting of fellow interns and head of constituent affairs❏ Successfully developed statistical and critical analysis of crime, police orders, and the urban blight of Cincinnati through direct coordination with the City of Cincinnati Law Department.❏ Provided coverage briefings on the issues for the Office of Mayor's staff and regularly attended committee hearings, policy briefs, and staff meetings.❏ Proposed new internship training which was approved, implemented and effective while serving as Legislative Intern for the Office of Mayor.❏ Prioritized daily schedule exceeding critical deadlines contributing to multiple high priority projects in fast-paced, team-oriented environment.❏ Assisted Mayoral Staff by conducting research, analysis, and summarizing findings for legislative and key policy issues to provide staffers.

Bachelor Of Arts (B.A.), Political Science

• Successfully embarked on several research projects and papers that required in depth background investigation, the conduction.

Associate’S Degree, Liberal Arts And Sciences/Liberal Studies

• Successfully embarked on several research projects and papers that required in depth background investigation, the conduction.