I am a trailblazing force in driving customer success, protecting baseline revenue, building a strategy for customer adoption, value, and growing teams for scale. I am known for the following:♦AWARD-WINNING CUSTOMER SUCCESS AUTHORITY♦Recipient of the 2018 Forrester Customer Experience Program of the Year and the 2016 Global Award for Customer Success Leader of the Year. Presidents Club honoree.♦VISIONARY MASTERMIND♦Pioneered Customer Success, Services and Customer Experience divisions at Anaplan, and built Customer Success for scale at Celonis NA. Orchestrated game-changing strategies that propelled NRR, Adoption, Value, and Services. Designed agile playbooks for competitive customer success, steering implementation, adoption, and expansion while ensuring results. ♦ORGANIZATIONAL BUILDER & INNOVATOR♦Architected an ultra-performance culture, embedding processes, structure, and tools into customer success, support, services, and CX. Fostered a collaborative, authentic, inclusive ethos guided by unwavering values. 91% engagement score within my teams at Celonis, 35% higher than the rest of the organization. === STRENGTHS & EXPERTISE ===♦ Customer Acquisition & Retention ♦ Customer Health ♦ Customer Journey Mapping ♦ Value Methodology ♦ CX & CSM Strategy ♦ CSAT & Health Score Improvement ♦ Talent Recruiting & Management ♦ Data-Driven Insights & Analytics ♦ Customer Loyalty & Branding ♦ Enterprise Transformation ♦ Customer Operations (Coverage, Segmentation, Compensation, Value Selling, Pricing)♦ Software & Services Implementation ♦ Value Advisory ♦ Support