• Developed and managed strategies to address claim denials, including timely appeals and resubmissions.• Ensured all revenue cycle activities complied with state and federal regulations, including HIPAA, Medicare, Medicaid, and private insurance standards, by conducting internal audits to maintain compliance and prevent costly penalties or reimbursement issues.• Updated about 1000 client’s eligibility and authorization information on the Electronic Health Records system.• Recovered approximately 60% of previously denied claims that were initially classified as bad debt.• Monitored critical financial metrics such as claim denial rates, tracked and analyzed denial reasons to optimize revenue cycle efficiency.• Performed detailed reviews of healthcare claims to identify discrepancies or errors that could result in delayed or reduced payments, and prepared comprehensive reports on revenue cycle performance, highlighting key areas such as collection rates, payment turnaround times, and denied claims.• Analysed financial data to identify potential revenue streams and opportunities for improved cash flow with recommended action plans to senior leadership based on insights.• Stay updated on changes to healthcare regulations, insurance policies, and payer requirements, advising the team on necessary adjustments.• Conducted successful training sessions for three groups of new hires and offered continuous support to staff on best practices for revenue cycle management and recovery strategies.• Implemented automated systems or software to improve claim processing times, reduce manual errors, and enhance overall revenue recovery.

• Filing, taking records and inventory of incoming files and mails• Dispatching outgoing files and mails within the work environment• Answering calls, taking messages and handling correspondence• Typing, preparing and collating various documents

• Assiduously managed great amount of incoming calls• Handled customer’s complaints by providing appropriate solutions and alternatives within the time limits and followed up to ensure resolution. (walk-in and online customers)• Kept records of customers interactions, process customers’ accounts and file documents• Followed communication procedures, guidelines and policies.• Advised and assisted in the fast track of customers visa & passport application• Walked alongside with the supervisor in the creation of travel packages.

• Event planning and management• Compilation of the Nigerian Entertainment Directory• Managed large amount of incoming and outgoing calls