Nnenna Anaba Email & Phone Number

Abuja, Federal Capital Territory, Ng

Nigeria

* Ensuring focus on customer satisfaction. Resolving billing issues to maintain customer relationships. * Negotiating payment plans and coming up with marketing and promotional strategies to increase gym membership growth and customer retention.* Supervising and coordinating the activities of staff(Front desk, Cleaners, Trainers and Technicians ) in the planning, fitness routines for clients and smooth running of daily activities. * Planning, implementing and managing fitness programs (Hikes, community walks, Fitness Fest etc) for a vibrant fitness center. * Acting as a liaison between instructors, members and facility management.* Recruit, onboard and train staff to grow, develop, and maintain business responsibilities. *Managing inventory and procurement. Receiving and implementing inventory control activities per company guidelines and prepared inventory reports.*Prepare monthly gym registration and expenses report.

Nigeria

* Provided information to customers regarding company policies and procedures. * Performed other duties as assigned such as data entry, procurement, stock taking, inventory management. * Answered enquiries via text, phone call, email, about the menu & space reservation. * Took orders and ensured timely and smooth delivery. Liaised with delivery companies for efficient fulfilment of orders.* Ensured customer received quality service, by ensuring all hands are on deck and making sure Front of House(FOH) and Back Of House(BOH) worked hand in hand for efficient service.

Nigeria

*Conducted Property tour, and helped prospective clients understand the price, amenities, and different features of each property. *Answered prospective clients' inquiries about availabile properties via phone call, email, and text. *Facilitated negotiations of new leases, renewals, and prepared lease documentation in accordance with the Aqua27 Plaza's policies and procedures.*Tracked lease information (i.e expirations, renewals, service charge payments, etc) and updated departments.*Filed and maintained accurate documents/record keeping. *Monitored and supervised other departments to ensure we provide outstanding internal and external customer service. *Demonstrated proficiency in performing diverse administrative tasks, which included procurement, stock taking, preparing tenant verification forms & correspondence, as well as delivering general mailings pertaining to the property.*Provided excellent customer support for existing tenants; ensuring water & electricity unit supply, liaising with maintenance department and quickly resolving the issue, ensuring the facility is clean & safe at all times.*Conducted Daily outdoor inspection of the facility, and monthly indoor inspection of each shop to check for damages and state of the property.