Exceptional professional with over 3 years of experience and expertise in customer support and administrative services. Having undergone several certification courses and my educational background in Human Development and Psychology, I'm equipped with the required skillset needed to render exceptional Customer Service to your business, to ensure customer satisfaction and retention. As a Customer Service and Administrative Officer, I understand the importance of providing prompt and personalized assistance to customers, and effectively handling administrative responsibilities to ensure the smooth running of day-to-day activities . I am experienced in handling a high volume of customer inquiries and resolving issues in a timely and efficient manner. I have a friendly and professional demeanor, and I am able to communicate effectively with customers from diverse backgrounds according to the organizational service level agreement.In addition to my customer service experience, I am a Human Resource Enthusiast who have over the years assisted businesses in recruiting, on boarding, training, employee relations & benefits administration, and compliance.𝐌𝐲 𝐀𝐫𝐞𝐚𝐬 𝐨𝐟 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:📍 Customer Support📍 Email Support📍 Community Management📍 Talent Sourcing, screening, and employment📍 Creating job descriptions according to the organizational needs📍 Posting on job boards📍 Coordinating interviews and employee onboarding📍 Procurement 📍 Business Process Outsourcing📍 Script writing, Editing & Proofreading📍 Inbound & Outbound Correspondence📍 Appointment Scheduling📍 Web Research 📍 Lead Generation📍 Sales ClosingMy soft skills are:✨ 3+ years of result-producing experience as a customer support officer✨ Professional speaking voice✨ Excellent communication skills ( verbal & written)✨ Strong management and leadership skills✨ Excellent time management and skilled multitasking.✨ Savvy & CRM tools acquainted✨ Innovative thinking✨ Strong organization skills✨Team coordination & Coaching✨ Ability to meet and exceed set goals✨ Compliance with policies & proceduresI am open to new opportunities (remote and hybrid) in fast-paced organizations offering career growth and value addition.I can be reached via my email at (nnennaanaba@gmail.com) to interact further about how I can be a valuable addition to your organization.Regards.