- Building and maintaining strong relationships with our merchants.- Providing exceptional customer service to our merchants through phone, email, and chat support.- Monitoring and responding to merchant inquiries and requests in a timely and efficient manner- Collaborating with cross-functional teams to resolve merchant issues and ensure timely resolution.- Provide feedback to the product team to improve the merchant experience.- Analyze merchant data to identify trends and opportunities for improvement.- Developing and executing merchant success plans to drive adoption and usage of our products and services.- Conduct regular check-ins with merchants to ensure their ongoing success.

Attending and Resolving customer's complaints, requests and enquiries and providing excellent customer service Relationship,via inbound calls,chats and mails in a professional and Efficient manner

Resolving customers complaints, giving informations to their enquiry and helping with their requests in line with the company’s standard operating procedures.

Visting Airtel shops in Umuahia, taking notes of their environment, how they respond and treat customers.