Nisha Nithianantham, Cspo Email & Phone Number

Markham, Ontario, Canada

Markham, Ontario, Canada

• Own and accountable for Product Backlog – Build, groom, and prioritize backlog items• Lead backlog grooming and sizing meetings with development teams• Negotiate between development and business stakeholders on strategic direction and prioritize backlog accordingly• Collaborate with Scrum Master on Release Plan, ensuring consistency and alignment to product strategy and roadmap• Research competitor landscape and industry trends, assist Executive of Product in deriving product strategies• Periodically review, assess, and assist with adjusting product roadmap to align with product strategies• Analyze metrics and KPIs to ensure continued product success• Create User Stories adhering to INVEST principles• Elaborate complex concepts verbally, and written into User Stories, translate to/from end-user and technical-speak• Collaborate with development teams to refine stories, define acceptance criteria, follow acceptance tests-driven development (ATDD) model• Lead Sprint Planning, ensuring refinement and full understanding of User Stories and sprint goals• Accountable for driving and delivering maximum business value from development teams• Work closely with development, UI/UX designer, continually provide direction to all aspects including design, workflow, feature details, and documentation• Frequent reviews of development team outputs, perform acceptance testing, ensuring deliverables align with User Stories• Key participant in Scrum events including Sprint Planning, Sprint Reviews (demos) and daily Scrums

• Supporting the Account Executive, function as point-of-contact for major account (General Motors US) stakeholders and 15+ vendors for multiple, on-going projects and account management support• Maintain and constantly manage close working relationships with key account stakeholders and vendors• Understand customer stakeholders, build working relationships, predict and manage client and vendor behaviours, and influence through providing leadership as needed• Work with Product and Development teams on product offerings to fully understand and clearly articulate benefits of products and integrations to clients• Perform regular account reviews to discuss operational performance, address concerns, report account and project statuses to Account Executive and Executive Leader of Corporate Accounts• Plan, coordinate, and manage multiple, concurrent, multi-systems integration projects, aligning all parties to pre-production integration testing and production go-live dates• Facilitate and often fully participate in end-to-end multi-systems integration and user acceptance testing (UAT)• Plan and host regular, multi-party open issues review meetings to address technical concerns and inquires• Work with internal Production Support team and 3rd-party technical and non-technical SMEs to address urgent production systems issues and incidents• Analyze XML messages of various automotive industry-standard, and custom formats (STAR, ADF, GM), advising integration partners of non-compliant issues

• Provide technical related phone support to Canadian and US based automotive dealerships • Diagnose end user problems using a systematic listening and probing approach • Troubleshoot and respond to customer requests, from problem identification through to resolution • Grow the company’s long term relationships with an assigned customer base • Record all customer issues in our in house tracking tool • Escalate issues to our senior level staff • Manage customer CRM/Lead Management Tool information through our Administration Systems • Providing support and information on products and technology • Being proactive in offering solutions to customers • Getting the customer to understand their day to day operations • Participate in continuous improvement programs • Translate technical information and procedures to end-users at a human level • Handling customer inquiries promptly• Manage e-promos accounts for participating dealerships• Develop and communicate ideas for creatives with dealers and our designers• Pull reports and translate the data for customers upon request

• Built and expedited customer projects and contracts through order management and procurement systems• Provided support to Products and Field Operations departments on processing payments, order, delivery status inquiries, scheduling, change orders, customer satisfaction• Worked with both internal and external clients as well as vendors to ensure projects were completed in a timely fashion• Monitored GP in sales and report to RSM regarding orders that fell short of standard GP expectation• Processed payment using SAP and CMS (Centah) programs• Reported to Project Coordinator Supervisor and VP of Logistics and Compliance regarding issues with system and processes to implement a better method to improve productivity• Tracked projects to ensure that installations are completed in a timely manner to satisfy customer

Master Of Arts (M.A.), English Language And Literature/Letters

Honours Bachelor Of Arts (Hons. B.A.), English And French

Graduated with High Distinction