● Resolve escalated support ticket requests internally and for managed services customers for networking, server,email,security, active directory,dns,workstation, voip, printer support, IoT based cameras and access control,(on premise and cloud).● Setup, manage, test, and restore from Cove cloud backup solution.● Write scripts to automate repetitive tasks in PowerShell and Python, desktop and server side. Deploy scripts in Solarwinds RMM, Datto RMM, Microsoft 365 EPM, or with a service locally/through GP.● Work with APIs to automate bulk and repetitive tasks in Python and export data in a readable, manageable format. (Cisco Meraki, Vultr, Unifi, ITGlue, Twilio,Linode, Verkada).● Setup and manage cloud solutions. (Cisco Meraki, Unifi, Office 365, Azure,Linode,Vultr,Unifi).● Manage Azure AD/Entra ID Autopilot and Apple Business Manager joined devices via Microsoft 365 Endpoint Manager/Intune for the company internally.● Automate the device onboarding and offboarding process by creating profiles, policies, scripts, and packaging win32 apps, deploying with intune.● Setup and manage Universal Print for Entra ID joined devices.● Onsite and remote network planning, installation, and troubleshooting, Layer 1+.● Read structural plans and recommend setup, wired and wireless.● Wireless network planning with structural plans using Ekahau software.● Onsite and remote installation/support for different IP based camera systems.● Remote consultation for access control integration and remote setup.● Design,implement, and support managed VoIP cloud deployments for small to medium sized businesses. (FreePBX / 3CX).● Manage number porting. Voice, SMS, and Fax (Vitelity, Twilio).● Recommend and implement upgrading of managed IT services based off of received analytics. Networking, hardware, and software.● Assist in the management of Field Service Technicians.● Desktop / end user support as required.

● Solarwinds RMM and E-Automate ticketing system● Setup,troubleshoot, and manage printers in a workgroup anddomain environment● General TI/TII+ workstation, network and server support● Manage and troubleshoot Active Directory, shares andpermissions for small to medium sized businesses● Deploy standard Group Policies for sharing and settings● Navigate and administer comfortably through CLI● Write basic scripts using batch and powershell● Manage and troubleshoot hosted Exchange, on premise Exchange,Outlook, and hosted email security● Manage and troubleshoot Office 365● Manage and troubleshoot DHCP, DNS, SMTP, SMB, RDP, FTP● Manage and troubleshoot Sonicwall VPN

● PC, Laptop, Server, Printer(inkjet,laser,plotter,dot matrix),troubleshooting, repair, and install● Tape Library troubleshooting and repair● CCTV troubleshooting, repair, and install● Network(wired/wireless) troubleshooting, repair, and install● Point of Sale troubleshooting, repair, and install● Kiosk troubleshooting, repair, and install● TV repair and install● Digital Signage troubleshooting and install● VoIP troubleshooting and install● POTS troubleshooting

I was a Teller and eventually became a Sales Representative throughtraining.