• Duties included Operational Support, Technology Strategy, Project Implementation, Policies/Procedures, Contract Management, Vendor and Customer Relationship.• Directed a team in the delivery of datacenter and network operational support to a diverse customer base representing 760 entities across Health Care, Government, Banking, Education, Manufacturing, Retail and Communications. • Develop and maintain positive customer relationships by implementing ITIL strategy. Improved Aztec Services by initiating employee development in order to deliver new solutions to improve customer environments. This allowed Aztec to reduce customer and internal cost, increase customer satisfaction and become a trusted advisor. • Increased recurring revenue by 40% by designing Manage Services Solutions in the following categories Public and Private Cloud, Security Service, Backup / Disaster Recovery, Telecom and Networking Solutions. Implemented Hybrid Cloud Solutions and Office 365 migrations.• Identified and developed partnership opportunities that have resulted in revenue generating service opportunities for Aztec Systems. These partnerships have increased the value that Aztec can offer existing and potential customers by providing a diverse portfolio of solutions we can bring to bear on the challenges customers may face in conducting their daily business. • Decreased Operational cost by standardizing across Technology Solutions and implementing automation. This allowed us to deliver high available solutions while driving the cost down for the mid to small business market.

Duties included Intel Technology Services management and operational support for the Virtual platform utilizing VMware and Citrix.Acted as SME and internal consultant to cross functional teams on application deployment and back end infrastructure.Responsible for R&D for any architecture (software/hardware) that would improve Technical Services by improving administration, security, monitoring, server delivery, capacity, and data recovery.Solution Examples• Built Virtualization Platform with Cisco UCS, Dell, EMC, and VMware• Each Application was deployed based on Application Risk and Organizational Priority.• Virtualize Citrix across two Data Centers• SQL Servers deployed physical or virtual based off utilization. Depending on priority the SQL DB would either be deployed in a cluster and or standalone server. Appropriate DR plan would be applied based off risk• Built Virtualized VDI Platform with CISCO C-Series servers

Parkland Health & Hospital Systems 2007-2008• Duties included Intel Technology Services management and operation support for a 968 licensed bed hospital.Triad Healthcare (CHS Corp) 2006-2007• Duties included Technology Services management and operational for 6 hospitals

Duties included Technology Services management and operational support for a 148 licensed bed hospital

Duties included Technology Services management and operational support for a 176 licensed bed hospital

Duties included pc and server installation and configuration in support of users in the manufacturing industry