Working as an Audit Support Risk Analyst at Citi, I manage and coordinate regulatory audits, exams, and compliance reviews, ensuring data accuracy, reporting, and risk mitigation. I leverage my Excel data analysis skills to identify risk in key business controls. I enhance the visibility and efficiency of the department's activity and performance, creating and maintaining multiple workflow procedures and data reconciliation tools.I also have a strong background in Retail Banking, having worked as a Citi Gold Specialist as well as a Customer Service Advocate at Citi, where I developed and maintained client relationships, 1 call resolutions, policy processes, which allowed me to achieve consistent and high-quality results.I hold a bachelor's degree from Florida State College at Jacksonville. I am passionate about volunteer work, new business development, social networking, risk analysis, auditing, and customer relationship management.