Noah Ferguson Email & Phone Number

Birmingham, Al, Us

Bannockburn, Illinois, Us

Bannockburn, Illinois, Us

• Work alongside an implementation project team to produce and deliver frontline staff trainings, customized to the specific needs and operations of each client• Act as software representative and main point of contact during each client’s “Go-live” period where I troubleshoot functional issues and provide efficient communication between clients and implementation project team• Manage TalentLMS learning management software for client service by building user accounts, assigning appropriate courses based on the staff’s role in the system, and exporting and delivering completion data to client administrators• As a Documentation Coordinator, responsible for creation of new courses for internal and external system trainings and for the delegation of new documentation assignments to team members

Bannockburn, Illinois, Us

• Responsible for delivery of full support to clients using the Club Automation software through phone and email channels; offer support on critical and non-critical issues that affect cash flow, member management, and facility efficiency• Drive positive customer experience during every interaction to ensure customer retention and referral of our products and services, consistently maintaining a customer satisfaction rating of 9.5 and higher• Organize and implement the training of newly hired customer advocates, ensuring they build a greater knowledge of system functionality, company culture and expectations, etc.

Bannockburn, Illinois, Us

• Responsible for delivery of full support to clients using the Club Automation software through phone and email channels; offer support on critical and non-critical issues that affect cash flow, member management, and facility efficiency • Drive positive customer experience during every interaction to ensure customer retention and referral of our products and services, consistently maintaining a customer satisfaction rating of 9.5 and higher

Tuscaloosa, Alabama, Us

• Produced and maintained all print and digital media for Alberta Baptist Church including graphics, newsletters, and other publications• Managed Alberta Baptist’s website and web-presence• Created and implemented strategic marketing plans for all social media outlets• Organized and lead Alberta Baptist Church’s Helping Hands Ministry, a ministry that partners with humanitarian resources in Tuscaloosa to best engage our community in the areas of outreach and assistance

Tuscaloosa, Alabama, Us

• Assisted in leading college students to understand and support the goals and mission of Alberta Baptist Church through teaching and personal relationships• Developed and implemented marketing campaigns for all areas of Alberta Baptist Church• Expanded and maintained all website and social media platforms

Us

• Provided friendly and efficient service to ensure a pleasant dining experience for my guests• Acted as a lead server, delegating necessary shift opening and closing operations.• Trained and tested new servers on restaurant and service knowledge.• Solely responsible for providing an organized, upbeat, and safe atmosphere for a 20-seat bar.

Woodhaven, New York, Us

• Taught English as a Second Language (ESL), citizenship, and computer classes to South Asian immigrants in Jackson Heights, Queens• Organized children's programs, marketing campaigns, and community engagement events with Jackson Heights Community Church• Oversaw weekly service teams as they assisted in leading community outreach events and teaching ESL classes through the South Asian Center