Noah Glick Email & Phone Number

Boston, Massachusetts, United States

Seattle, Wa

- Managed 9 front desk staff and interpreters in daily operations; conducted performance reviews, created schedules; hired and trained new staff- Led weekly meetings that focused on team building, problem solving, and rolling out new policies and procedures- Established effective procedures for ordering outside interpreters, front office workflow, and cash management- Involved in a leadership workgroup whose goal was to increase patient access across 25 clinics/sites while maintaining provider and patient satisfaction- Created and managed 45 provider and staff templates in NextGen- Addressed patient and staff concerns- Used lean to assist in implementing process improvement- Provided supervision of and training of floats and volunteers- Tracked & analyzed patient no show rate to improve patient access

Bellevue, Wa

- Directed front office work flow of support staff; hired, trained, and managed staff; addressed staff performance issues.- Created and managed providers’ schedules and templates- Scheduled appointments, documented phone calls and client interactions - Handled patient complaints utilizing communication and de-escalation techniques- Provided resources and information to patients, providers, and public about the clinic and services- Lead representative at marketing and networking events- Compiled and analyzed weekly data reports

Worcester, Ma

- Carried out administrative duties; opened and closed the library- Performed book check outs and returns- Responded to questions in a timely and accurate manner- Maintained detailed records- Assisted students and staff in locating books- Preserved cleanliness and organization