As a Marketing Intern at HSB, I analyzed podcast performance data and provided actionable insights while refining content on upcoming podcasts, contributed to website development and maintenance, generated creative ideas for social media content, assisted in creating and refining marketing materials, conducted in-depth marketing research, and worked on a capstone project focused on how HSB could leverage generative AI in the workplace to improve efficiency and innovation.

Resolved guest and employee complaints to maintain 100% customer satisfactionAdapted customer service based on requests and kitchen readinessManaged event operations by instructing vendors, and keeping on schedule through teamwork

Using The Hartford's own proprietary policy level profile data, software, and equipment, the UHart student project effort evaluated and summarized what shifts The Hartford has seen in their new business flow customer profile, what the cause was, and what shifts were temporary versus more permanent. In addition, the students' focus identified several "Key Applied Learnings & Observations" in assessing The Harford's proprietary information which was shared with The Hartford's Product Managers team. Measurable observations included new business flow, type of business and industry, distribution, quote size, and geographical shifts were summarized by the UHart student team and shared with The Hartford Product Managers.

Maintained high levels of professionalism in shoots, by being prepared and receptive to adviceMarketed products and services by presenting for live shows and photo shoots