Noah Wittman Email & Phone Number

Seattle, Washington, United States

Sumner, Washington, United States

• Provide responsive assistance and support for incoming incidents and issues pertaining to computer systems, hardware, software, LAN, printers, scanners, and docking stations
• Manages and oversees all technical issues, repairs, and tracks maintenance for all devices in the distribution center
• Responsible for overseeing the RMA and repair process for all devices covered by contract and warranty, ensuring a streamlined and efficient resolution, with a primary focus on Zebra products
• Utilize Microsoft Intune on RF devices and computers for seamless tasks such as device enrollment, application distribution, and remote wipe protocols
• Thoroughly documents user problems, troubleshooting steps, resolutions and escalation paths using ServiceNow. Identifies and escalates issues requiring urgent attention with Incident Management and Service Desk.

Sumner, Washington, United States

• Provided exceptional technical support to employees at Amazon, resolving hardware and software issues promptly to minimize downtime and ensure smooth operations
• Proactively conducted regular system maintenance, including software updates, security audits, and data backups, ensuring the security and reliability of IT systems
• Demonstrated strong interpersonal skills in establishing positive relationships with users, earning their trust and confidence while providing personalized IT support tailored to their needs
• Extensive experience in the maintenance and troubleshooting of Zebra printers, thin clients, desktops, laptops, scanners, and portable handheld terminals
• Proficient in reimaging laptops and desktops, coupled with expertise in the seamless provisioning and staging of TC scanners utilizing Provisionator and StageNow software

Seattle, Washington, United States

Year Up is an intensive, competitive technical training and career development program with 250 corporate partners, graduating 1,500 students annually across ten cities. The program includes college-level courses, professional training and a six-month internship.Completed coursework in Network System Admin, IT Helpdesk, Professional Skills, and Business.

Federal Way, Washington, United States

Troubleshoot, diagnose, and repair hardware and software components (e.g. hard drives, power supplies, cooling fans, etc.)Installed and provided support on peripheral installations such as LAN/local printers, card readers, and scanners.Provide onsite and remote support to clients and help them resolve hardware/software issuesManage inventory for hardware.

Promoted after 4 months due to excellent performance.Trained new Front End Members in duties such as bagging items, taking order, register operation, store maintenance, etc.Managed team members' breaks and provided coverage as needed.Created an encouraging and positive environment for Team Members.

Lakewood, Washington, United States

Greeted customers, took customers' orders, and completed transactions on the cash register.Ensured that the restaurant is clean and well maintained.Answered questions about the menu, pricing, and ingredients.Went the extra mile to ensure customers happiness and satisfaction.Managed inventory of food service materials.

Information Technology

Information Technology