Noah Lam Email & Phone Number

Product lead for both branches of the Data Services team. Delivered 300+ integrations with federal and state credentialing bodies in 5 years. Led development of in-house scripting service for SQL database used to complete new client implementations onto SaaS platform. Handled release management on a weekly basis through development and implementation of.

Supervisor for the technical data analyst team. Onboarded hundreds of enterprise and core clients via bulk import tool while maintaining rigid industry-specific data integrity standards. Provided expert-level workflow consulting and product guidance for new clients in high-touch implementations and used analyses of these outcomes to inform product.

Authored white papers, blog content, and internal/external release notes regarding product developments through a developed brand voice. Gathered technical specifications from product managers across all Modio teams and translated to user-friendly publications.

Handled technical customer success and support needs via Zendesk and internal client management system. Used customer feedback to produce recommendations for developments on the product team. Created a framework for a full-scale customer service division and trained all employees before handoff.

San Francisco, CA

Created content used in English literacy programs to advance students' grasp of the language. Continually met company content quotas by delivering ready-for-use material on a weekly basis.

San Francisco Bay Area

Created and led private, one-on-one lessons for adult students with a focus on ESL, English Language Arts, and Public Speaking. Prepared international businesspeople for corporate presentations, college-level language exams, and interviews.

South San Francisco, CA

Managed all aspects of the business as the sole delegate of the owner across customer service, accounting, hiring/training, and employee supervision.

Saha-gu, Busan, Korea

Led elementary through middle school English classes with focus on strong reading and listening comprehension skills, as well as creative and critical thinking. Created course structure and materials for several extracurricular classes on journalism. Taught intensive, challenging reading seminars over summer and winter terms in addition to regular teaching.

Greater Seattle Area

University of Washington Sociology Department: Beyond High School Research ProjectManaged participants of longitudinal research study on education attainment; administered survey questions and recorded data for further analysis.

Greater Seattle Area

Tutored elementary school students in basic literacy and math skills; assisted head teachers during planned lessons and small group work.

Greater Seattle Area

Assisted Ethics instructor via small-group seminars, individual tutoring, and essay revision for students.

Certificate, Software Product Management

Bachelor Of Arts, Linguistics, Anthropology

Activities and Societies: Participated in the Buddhist Society hosted by University of Edinburgh students. Trained and performed with the.

Post-Baccalaureate Certificate In Esol, Teaching English As A Second Or Foreign Language/Esl Language Instructor

Activities and Societies: Also acted as temporary substitute teacher for on-site evening adult ESL class.Intensive teacher-training course.

Child Development

Completed first six units of coursework (equivalent to a Teacher Aide permit) required for teaching in state schools.