Support associate for clients post-go live and for implementation teams in the process of taking clients live. Managed a ticket queue while balancing work for multiple different clients at a time. Directly interacted with clients working to solve their issues. Learned teamwork with other members of the team, and focused on collaboration for solving issues. Became an escalation point for other members of the team, and began taking out of hours calls to solve client issues on the weekend. Began triaging tickets, learning what each team member did and how to balance their case load with what work needed to be done. Primarily focused on Dynamics 365 F&O with experience in Dynamics AX 2012 R3. Specialized in development, performance, break/fix, Data Management, and environment work. Participated in upgrade of AX 2012 R3 to Dynamics 365 F&O, migrating code and focusing on the Microsoft data upgrade tool.

Support associate for clients post-go live and for implementation teams in the process of taking clients live. Managed a ticket queue while balancing work for multiple different clients at a time. Directly interacted with clients working to solve their issues. Learned teamwork with other members of the team, and focused on collaboration for solving issues. Primarily focused on Dynamics 365 F&O with experience in Dynamics AX 2012 R3. Specialized in development, performance, break/fix, Data Management, and environment work.

Served multiple roles, worked with the Business Analyst to team to help maintain and implement solutions for the Dining and Housing portions of campus, as well as admissions. Did hardware maintenance, server maintenance, wrote scripts to help automate process and to implement reporting methods. Moved to Data Analyst team where we worked to use campus wide data to help create more focused reports for the different departments on campus

I created and maintained Microsoft PowerBI reports to business specifications, created and managed PowerBI dataflows, creatied email reports using Python & Pandas, and worked with a team to create better reporting abilities.