Noah Damjanovic Email & Phone Number

Phoenix, Arizona, United States

US Southwest & LATAM - US Southwest region includes Texas, New Mexico, Arizona, Nevada, Southern California, Oklahoma, and Arkansas. - LATAM includes Mexico, South America, Central America and the Caribbean Islands. - Managing the customer journey and lifecycle, accelerating adoption, overcoming barriers, growth & expansion.- Maintaining KPI's per each customer to accurately present account health scores. - Identifying key opportunities for services, product or cloud by analyzing customer barriers and managing the opportunity.- Maximize customer value and drive business growth. Nurture customer relationships, ensure satisfaction, and promote product adoption while identifying upsell opportunities and managing renewals.Customer Success Manager Responsibilities (Goal: Growing Net Revenue Retention)- Become the sales business relationship contact & the trusted advisor- Identify & manage upsell/cross-sell opportunities- Develop account expansion strategies- Manage renewals and contracts- Validate usage and entitlements- Monitor customer health metrics- Conduct proactive customer value realization reviews- Provide solution strategy and education- Account synchronization with CRM ManagementAmericas Order Management - Set up deals and quotes in Cisco's CCW-R in consultation with b+s Sales- Promotion and credit assignment / Gather information about current Incentives from Cisco(Cisco Salesforce, Cisco Webinars, etc.)- Get an approval on the deals in cooperation with Cisco AM / PSS / Distributor- Double-check the approved deals and prepare the information for b+s Sales

Scottsdale, Arizona, United States

Americas Subscription Renewal Management- Maintain a clear forecast of current/next quarter- Bookings Value & projected % to renew or MRR renewed/lost- Reaching to Customers at risk- Build out opportunities for all upcoming renewals/contracts expiring >100 days in salesforce- Provide pricing to customer/partner involved- Maintain 90-60-30 day follow-ups- Close Renewal opportunities, process Purchase Orders and work with Sales Leadership toensure proper data capture, loss reasons, term validations, co-terming, etc.Americas Order Management - Set up deals and quotes in Cisco's CCW-R in consultation with b+s Sales- Promotion and credit assignment / Gather information about current Incentives from Cisco(Cisco Salesforce, Cisco Webinars, etc.)- Get an approval on the deals in cooperation with Cisco AM / PSS / Distributor- Double-check the approved deals and prepare the information for b+s SalesForecasting/Business Development- Staying up to date on Cisco WebPage, Salesforce, Webinars about upcoming changes especially for Contact Center (A-Flex-CC) and Calling (A-Flex)(Promotions, new Products, Cisco CCW tool adjustments, programs, Ordering Guides, etc.- Maintain an understanding of Cisco's programs and promotions/sales-kickbacks; manage these internally to achieve the Cisco goals for b+s to take advantage of what’s available on Cisco's Partner Experience Platform.- Ordering third party software & services and conduct commercial reviews (order confirmation, shipment, activation, invoices)- Overseeing an annual revenue exceeding $3 million USD.

• Perform the implementation of Unified Communications as a Service (UCaaS) and solutionsunder the supervision and guidance of a Solution Architect.• Document customer requirements through use cases, user stories, and call/processflows/flowcharts.• Develop Auto Receptionists and Call Queues per project design. • Perform integrations with 3rd party products such as WFM, WFO, and CRMs.• Migrate customers from different voice and video solutions to the UCaaS provider and 3rdparty solutions.• Communicate information verbally and in writing, accurately and reliably.• Support and Troubleshoot deployments.• Document deployment plans and build High Level Design's per project.

Management (Business Development And Entrepreneurship), Business Administration And Management, General

Business Management Bachelors with a strong emphasis in Business Development and Entrepreneurship.

High School Diploma

Activities and Societies: Varsity Track & Field/Cross County Team Captain (District, Regional, and State Champion)