Noah Moyer Email & Phone Number

Buffalo, Ny, Us

Buffalo, Ny, Us

Boston, Massachusetts, Us

- Responding to customers' queries in a timely and accurate way, via support ticketing system, chat services, or email.-Identifying customer needs and helping customers use specific features.-Follow up with customers to ensure their technical issues are resolved.-Engage, influence, and promote support practices with DevOps, RnD, delivery, and product groups to align technology service/solution delivery.-Drive quality accountability within the organization with well-defined processes, metrics, and goals for process quality. -Define and report “progress” on strategic initiatives and project-level tasks to multiple departments, and customers and use effective communication approaches with each constituency.-Assist the multiple departments with escalations and investigations into more technical issues, both internal and externally.-Assist the support team in maintaining a robust and extensive internal documentation library.

Boston, Massachusetts, Us

- Establish and maintain customer loyalty by providing support above and beyond their expectations.-Take ownership of customer issues reported, see problems through to resolution and escalate irregular events to Tier 2 Support engineers.-Research, diagnose, troubleshoot and identify solutions to resolve customer issues.-Provide prompt and accurate feedback to customers.-Ensure proper recording and closure of all issues.-Use tools and troubleshooting techniques and exercise good judgment in decision-making in order to routinely deliver exceptional customer support and overall experience at all times.-Educate and assist other departments within Logz.io regarding systems, tools, processes, and customers’ requests resolution.-Create documentation in the form of knowledge base tech notes and articles.

Buffalo, New York, Us

Crown Data Systems Buffalo NY — IT/Customer Success/DevOps-Fast-paced work environment involving customers, developers, and other IT workers to solve our customers’ problems. -Onboarding, Training, and Managing of customer accounts. -Assisting with CI-CD pipelines for software deployments in the peer review, QA, pre-prod, and production stages. -Administrate, deploy, and maintain customer Azure environments, databases, and applications. Responsible for microservice updates for all existing customers.

Horsham, Pennsylvania, Us

-Air Transportation Specialist - Customer Service and Logistics (cargo, personnel, ground vehicles, aircraft) (E4/Senior Airman).-Deployed to Greenland.-Participates regularly in volunteer opportunities.-Recognized as Outstanding Airman to represent 109th Air Wing.

Buffalo, New York, Us

In a primarily self-managed role I fulfilled 3 main duties:-Lawbase database support and QA. I was responsible for the Lawbase database for research and data management: As a direct result of my work of analyzing, consolidating, and updating/correcting over 50,000 records, --- the CLE entry process was streamlined firm-wide (internationally). Resulting in faster completion, reduced frustration, and overall quality improvement. -Continuing Legal Education database; which houses firm-wide attorney education certificates and information. Data Entry, Contact Updates, CLE entry and updating, QA, and analysis of data. -Event planning and coordination: Crafted, organized, and managed individual and team activities for training and case management.

-My responsibilities included creating, maintaining, and updating the company websites as well as communicating with other workers on these changes and updates.

-Certified and responsible for the safety of a multitude of age groups using the School District pool.-Assisted in swimming lessons for toddler to middle school age children.

Bachelor'S Degree, Political Science And Government

Aviation Science, Aviation

High School Diploma, Regular/General High School/Secondary Diploma Program