Noah Leben Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

-Provide remote and on-site technical support for clients in the Houston area-Troubleshoot hardware and software issues and collaborate with vendors(Printer vendors, workstation if needed tofacilitate repairs for end users.-Stage and build Windows 10/11 workstations for users., with experience in Microsoft Entra joins, local workgroups, and domain joined devices.-Configure multi-function printers on network, including scan to email configuration and wireless printing at job sites-Configure users in Mitel VOIP admin for desktop phones-Configure Cradlepoints networks based on geographic service location of client-Answer inbound calls from end users that need remote support-Create, monitor, and manage help desk tickets via Connectwise-Office 365 Administration: Configuring MFA, troubleshoot MS authenticator,adjusting mailbox permissions, create distribution lists, monitor and prevent phishingattempts-Complete field dispatches on a break-fix basis-Create and update internal documentation to better assist clients-Set up users in various Multi-factor authentication apps, such as Duo, MS, GoogleAuthenticator-Assist clients with VPN issues

Houston, Texas, United States

-Provide excellent customer service and technical support remotely for over 200+ clients in an MSP environment-Troubleshoot desktops, laptops, smart phones, and tablets-Work with Microsoft products including Windows 8/10/11, Windows Server 2012, 2016, and 2019-Daily collaboration with 20+ team members in response to client tickets-Answer inbound calls from end users that need remote support-Create, monitor, and manage help desk tickets via Connectwise-Office 365 Administration: Configuring MFA, assist in password resets, adjusting mailbox permissions, monitoring phishing attempts-Service delivery dispatching calls to appropriate departments and colleagues-Create and update internal documentation to better assist clients-Troubleshoot virtual desktops in cloud-based platforms such as Citirux and Azure VD-Reset user passwords and unlock workstations in active directory-Assist clients with VPN issues and configurations for: Cisco AnyConnect, Meraki, and SonicWall NetExtender-Follow-up with clients via phone, email, or chat to adhere to SLAs

Baton Rouge, Louisiana, United States

- Creates documentation of IT processes to support 50 faculty and sta ff on site- Recommends hardware, software, and consumables for purchase- Serves as help desk tiers 1 and 2 to support laptops, tablets,printers, and smartphones- Manage help desk tickets via Jira Service Desk- Monitor Honeywell Security System: Cameras, alarms, andelectronic front door access control- Maintain over 250 hardware assets online via Asset Tiger- Maintain O365 email groups, distribution lists, and teams- Maintain Active Directory user and computer accounts- Images computers via PXE boot- Monitor VOIP service via Sangoma admin portal

Baton Rouge, Louisiana, United States

-Sort daily campus mail received and deliver campus mail to AgCenter branches-Receive and record about 50+ employee packages per week-Notify employees to pick up their packages and acquire their signatures-Package and ship about 100+ online store orders per week to customers through UPS Worldship -software

Information Systems And Decision Sciences, Information Technology

Activities and Societies: Association of Information Technology Professionals (AITP) Member (Sept. 2020-2021)

High School Diploma, 4.0

Activities and Societies: National Honor Society, Student Council, National Beta Club, Yearbook Committee