Noah W. Email & Phone Number

Tucson, Az

As a Technical Support Specialist at Dearman Systems, I specialized in providing exceptional support for our Terminal Automation System, specifically designed for bulk liquid transfers within the trucking and rail industries. My role encompassed a range of technical responsibilities to ensure seamless operations for our clients.Key responsibilities included:Customer Support: Efficiently handled incoming calls and provided timely solutions to technical issues related to our Terminal Automation System, ensuring minimal downtime for our clients.Database Management: Utilized Microsoft SQL to troubleshoot and resolve database-related issues, enhancing system performance and reliability.Remote Assistance: Collaborated with other helpdesk teams to remotely access client sites, leveraging VPN and Remote Desktop Protocol (RDP) technology to diagnose and fix technical problems.OS Troubleshooting: Conducted basic troubleshooting for Microsoft operating systems, resolving common issues to maintain optimal system functionality.Printer Troubleshooting: Provided support for printer issues, ensuring devices were correctly configured and operational to meet the needs of our clients.Ticket Management: Used Jira for ticket management and documentation, ensuring all issues were tracked, prioritized, and resolved efficiently.C# Debugging: Applied C# debugging techniques to identify software bugs, working with the developers to improve the stability of the Terminal Automation SystemMy ability to communicate complex technical concepts in an understandable manner, combined with a strong foundation in database management, remote assistance, hardware troubleshooting, and C# debugging, enabled me to deliver top-tier support and contribute to the overall success of our clients' operations.

Tucson, Arizona, United States

- Deployed type 1 hypervisors (VMWare ESXi & vCenter) in a production datacenter- Installed server blades into server racks- Configured Juniper switches - Created a landing page and kiosk for the datacenter to track incoming visitors using HTML/CSS/JS/PHP and MySQL - provided technical support to students and faculty for the lab environment using Horizon VDI and Windows Server 2022 Active Directory- Assited in building the Summer 2022 Semester student enviroment cluser with VMWare ESXi used by over 600 students. - Deployed ticketing software (OSTicket) to help with support request- Helped present technologies at IT conferences such as ISACA- Deployed RackTables to help managing and documenting datacenter resources.- Troubleshooting hardware issues with Dell R630 servers- Trouble shooting hardware issues with Desktop Workstations- Trouble shooting network issues with Juniper Switches and Palo Alto Firewalls

Tucson, Arizona, United States

Tucson, Arizona, United States

- Delivered T2 Technical Support for point-of-sale hardware/software at gas stations and convenience stores.- Maintained organized documentation in Salesforce Lightning.- Automated repetitive tasks for support efficiency by scripting in Python, AutoHotKey, and PowerShell.- Conducted targeted troubleshooting on servers with a proprietary Linux distribution, ensuring seamless operations.- Troubleshooted network, hardware, and software related issues. - coordinated with other help desk to help ensure technical issues are solved quickly.

Associate'S Degree, Programmer Analyst, 3.7

Activities and Societies: PCCSuperUsers (co-founder) Arizona Cyber Warfare Range (range volunteer) AZ Cyber Initiative (Instructor) Phi.

Associate'S Degree, Networking/Cyber Defense

Activities and Societies: PCC Super Users (co-founder) Arizona Cyber Warfare Range (volunteer) AZ Cyber Initiative (Instructor) Phi Theta.

High School Diploma, General Studies

Activities and Societies: Future Business Leaders of AmericaFuture Business Leaders of America Chapter Treasurer 2018-2020 First place.