Noa Udler Email & Phone Number

San Francisco Bay Area

Utilized Zendesk to communicate advanced technical topics with customers via chat and email tickets, all the while consistently exceeding the designated SLA.Experienced in utilizing Kibana and Kubernetes to investigate API and webhook behavior.Well-versed in mobile troubleshooting strategies that deal with issues caused by SDK installation and/or SMS message/Push notification errors, such as utilizing deep linking and link tracking.Proficient in monitoring Datadog ingestion dashboards to ensure that customer data is being processed as expected.Optimized the current escalation process between the Support and On-Call Engineering teams, utilizing a flowchart to map out and reduce discrepancies, and increase a more efficient and streamlined process.Responded to 10+ tickets daily while maintaining a 98% average Customer Satisfaction Score (CSAT) and a one-hour first response SLA.

Sunnyvale, California, United States

Learned Java, SQL, Spring, Spring Boot during a three month training period and became experienced in Apache Maven and Hibernate.Engaged with Spring Tool Suite to work on an e-commerce application that utilized microservices and a mysql database. Utilized Spring Cloud Consul to encourage data flow between the microservices and the database.

Remote

Full Stack Web Development, Ruby on Rails and JavaScript program Technical projects include:Play Up! - Github frontend - in progress, Github backend - in progressA full stack application to connect sport enthusiasts with opportunities to set up their own pick up games, as well as join existing teams and games nearby.-Powered by React, Redux, and Typescript and Bootstrap for styling, as well as, Ruby on Rails, ActiveRecord, and PostgreSQL for the database-Designed the PostgreSQL database associations to store all user and game information and allow users to host games and invite their friends to join those games-Deployed the app using Heroku command line toolReact Movies - GithubA place to showcase the most popular classic movies and their rating and genre in a feed. Users can search for specific movies, see full movie information, share links of those movies with their friends, and add movies to their favorites list.-Built with React on the front end, movie information stored and fetched through RESTful API requests to a local JSON file-Used bootstrap to apply modern styling to create a captivating main movie feed for the users with cards allowing the users to click on icons to view more information or add movies to their favoritesAdventure - Github - in progressA blog that hosts different categories of adventure posts that users can comment on or write their own, see other users and their associated posts, and filter posts by their desired adventure category.-Built with React and Bootstrap for styling-Authenticated users using sessions, cookies, and bcrypt to ensure users either created an account and logged in to access their profile-Architected database to ensure user data is attached to each comment and post written, and can easily be fetched when logging in

Union City, California, United States

Facilitated group therapy sessions with clients, clinicians, and nurses. Optimized patient intake process in accordance with HIPAA regulations. Responsible for advising patients regarding their insurance benefits, eligibility, and financial obligations. Managed program billing cycle, including interfacing with Kaiser and other vendors. Uploaded patient documents on intranet, including treatment plans and intake/discharge paperwork, according to HIPAA regulations. Liaised between clinicians and family members to maintain open and organized communication between all parties.

Alameda

Provided in-home Applied Behavioral Analysis based therapy sessions for youth with autism.Recorded data during sessions to monitor behavior and be able to use the data for reaching and improving behavioral goals.

Computer Software Engineering

Bachelor Of Arts - Ba, Psychology

Associate'S Degree, Psychology