Noé Rendón Email and Phone Number
Noé Rendón personal email
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Strategic Business Leader with 26+ years’ experience in new sites implementation, operations business growth, processes optimization, corporate strategy and finance. A results-oriented executive with a strong background in KPIs deep analysis to make action plans focused on Financial efficiency and SLAs compliance.Leading multi-disciplinary teams, having oversaw 3,000+ workstations in 4 locations. Recognized for collaborative leadership style, strong focus on people development and management based on empowerment. KEY SKILLS:Strategic planning and execution Problem-solving Operations start-up Budget management P&L management Cost reductions Profit generation KPIs achievement Process redesign / improvement Change management Call center technology Management of all areas of a Business Development of management positions Business Operations Multi-Sites operation Independent management
Redes S.A. De C.V.
View- Website:
- ccredes.com.mx
- Employees:
- 37
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Director GeneralRedes S.A. De C.V. Nov 2020 - PresentMéxicoResponsable de la operación general de la compañía, planeación estratégica, rentabilidad y eficiencia de las operaciones. Gestión de las diversas actividades de la organización, planeación e implementación de mejora continua. Procedimientos y políticas, eficiencia de costos, control de presupuestos, asignación y control de KPIs financieros y operativos.
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Operations DirectorB-Connect Apr 2018 - Nov 2020Gomez Palacio, Durango, MéxicoDirection of Functional areas of business (Human resources, Technical support, Facilities maintenance, WFM, IT support, Quality assurance and Operations) with more than 1,000 workstations, in charge of monitoring P&L, MBRs, Strategic planning, healthy work environment, KPIs and SLAs achievement, Development of management positions focused on costs control, revenues increasing, Financial margin improvement, as well as special accounts development. -
Director Of OperationsPentafon Jan 2017 - Mar 2018Mariano Escobedo 220, Anáhuac I Secc, 11320 CdmxDevelopment of accounts in the different lines of business as Customer Service, Sales and debt Collections. Ensure compliance with business processes, clients SLAs, client services, forecasts, control and reporting of results in operational and financial KPIs. -
Regional Operations DirectorTeleperformance Mexico Feb 2016 - Jan 2017Durango Area, MexicoStrategic planning, sites budget management, work plans implementation for every 4 Site manager, new projects implementation, forecasts, client services and development of special accounts, control and reporting of results in operational and financial KPIs. -
General ManagerTeleperformance Mexico May 2007 - Feb 2016Durango Area, MexicoStrategic planning of the site with 1,000 workstations, P&L management, budgets administration, new projects implementation, monitoring of KPIs, operation of Spanish and English speaking programs, reporting and presentation of the results statement. Management of support areas such as WFM, HR, recruiting, trainning, Systems, facilities maintenance and operations. Management and relationship with the government of Durango State as well as the Durango city.
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Operations ManagerTeleperformance 2005 - May 2007CdmxImplementation of operational processes, quality management system, development of employee competencies, control and continuous improvement of operational KPIs, scope and presentation of results. Three sites start up, development and growth of operations to cover maximum capacity of each site.
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Operations ManagerTeleservice 2003 - 2005CdmxImplementation of operational processes, quality management system, development of employee competencies, control and continuous improvement of operational KPIs, scope and presentation of results. Implementation of ISO 9001, development of operational processes, acquisition process of the company Teleservice to Merkafon / Teleperformance
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It Solutions Consultant | Sw DevelopmentTelnorm 1994 - 2003CdmxGeneration and implementation of IT solutions for Contact Center as PBX, IVR, Voice recording, QA, etc, technical support, software development and implementation for 060 platform (911) as well as predictive dialer platform
Noé Rendón Skills
Noé Rendón Education Details
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Matemáticas Aplicadas & Computación
Frequently Asked Questions about Noé Rendón
What company does Noé Rendón work for?
Noé Rendón works for Redes S.a. De C.v.
What is Noé Rendón's role at the current company?
Noé Rendón's current role is Director de Operaciones.
What is Noé Rendón's email address?
Noé Rendón's email address is no****@****ail.com
What schools did Noé Rendón attend?
Noé Rendón attended Universidad Nacional Autonoma De Mexico.
What skills is Noé Rendón known for?
Noé Rendón has skills like Call Center, Telecommunications, Team Leadership, Negotiation, Process Improvement, Project Management, Strategic Planning, Customer Service, It Management, Coaching, Project Planning, Contact Centers.
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Noe Rendon
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