Senior Epic Ambulatory Consultant at Atlantic Health Systems

Provider Efficiency Team

Epic 2015 Upgrade

Senior Epic Consultant at MD Anderson Cancer Center

2014 Epic Upgrade at Renown Hospital - Reno, Nevada

Epic 2014 implementation at Lucile Packard Children's Hospital at Stanford.

EpicCare Team Supervisor and Lead Build Analyst at UT Medicine San Antonio. Leading out several EpicCare Ambulatory Projects. Manage Ambulatory Go-Live Project for UT Medicine School of Nursing, Student Health Clinic, Employee Health Clinic, Dermatology, Ophthalmology, Surgery Inpatient/Outpatient and Occupational Medicine Clinic.Manage Ambulatory Go-Live Project for UT Medicine - Executive Health Program.Manage Ambulatory Go-Live Project for UT Medicine - Psychiatry and Psychology.Developed Clinical BCA for all UT Medicine Clinics in San Antonio area.Assisted with MyChart Go-Live and Implementation.Managed and lead the E-Prescribe project that was implemented in December 2011Involved with the Meaningful Use committee and served as clinical advisor for future use and implementation.

Clinical Support and ImplementationRemediate, optimize and build in Epic for security, order transmittal, ambulatory and other related applications.Work directly with Physician Champions to prioritize lists of issues and requests in Epic, then build/remediate in Epic.Build, troubleshoot, revise and implement in Production for current live functionality and upcoming functionality in Epic (MyChart, In-Patient, CPOE, ClinDoc and Maternity).Ambulatory/MyChart ProjectPlan, test, and coordinate MyChart Go-Live for Texas Children's Pediatric Association.Build and configure MyChart build in Test environments and use Build Change Control to migrate build to Production.Prepare multiple environments for testing, Go-Live and any related troubleshooting and testing.Implement various Epic tools to ensure integrity throughout Epic environments.Help in managing Epic user security for users of MyChart (clinicians and operations employees). Working with the Epic Security Team to ensure user security for MyChart.Perform Functional, Integrated, and User Acceptance testing in QC for MyChart.Develop and analyze MyChart workflows using QC.Assisted in developing the POC environment for any future releases for MyChart.Ambulatory Go-Live ProjectWork the TCPA Command Center to assist with any Go-Live Issues.Epic Security Liaison for TCPA Go-Live.Managed Roles, Profiles, Security for the TCPA Go-LiveAssist with training providers for the Ambulatory Phase III Go-Live.Build and prepare Training Environments in preparation for the Ambulatory Go-Live. Configure, import and export data from other environments to ensure Training Environments are up to date.Assisted with workstation mapping for TCPA sites.Epic Go-Live ProjectWork the Maternity to begin development of flowsheets and questionnaires for Maternity Go-Live.Assisted HOD, TAG Team, Training Team, ASAP with test/training build.

Epic Security and Experience:Manage Epic user security for new/current employees and external contract employees. Working with the Epic Security Team to ensure user security for new and current users is set up properly.Coordinate, test and build Ambulatory navigators, preference lists, templates in Epic training environments.Work with numerous specialties to customize security, ambulatory access and navigators within Epic training environments.Configure orderables (procedures, tests, labs, etc) per workflow specifications in training environments.Configure hardware and stations to be used within Epic per workflow specifications in training environments. Proficient with Chronicles to manage different databases and work with EpicCare, Cadence, Resolute from the Text side within the training environments.Maintain procedures, users, appointments and other types of information into Epic to ensure that data migration from other systems is efficient and reliable for end user training.Participated in the last three system upgrades which involved re-documenting, customize build per operations needs and training end-users.Help coordinate refreshes for training environments, to ensure all build in Production/Test is copied down to training environments.Working with the Epic Ambulatory, Cadence, Prelude and Resolute teams to ensure system build is complete for Go-Live initiatives.Service Desk - Epic SecurityWorking and managing end user tickets for security.Work in conjunction with Epic Ambulatory, Cadence, Prelude and Resolute teams to ensure proper security is assigned to users.Create security templates to provide efficient security role assignments.Track all security assignments through our Unicenter Service Desk system.Authorize and verify security needs for outside users and verify Citrix access is needed.Work with St. Lukes, Harris County, Labcorp and private provider offices in regards to security.

Provided Go-Live Support for 19 clinics for TMC (Tucson Medical Center)

Administer, install, and maintain Microsoft SQL databases for CheckFree clients.Managed and configured SQL 2000/2005 and MDS.Utilizing queries for troubleshooting, reporting, accounting, and projection purposes. Perform Data Conversion for new clients utilizing different platforms/databases.Repair, rebuild, and help resolve database corruption/problems/issues for CheckFree customers. Utilize, implement, and create repair scripts to update/repair client databases.Migrating, disconnecting, and connecting databases for CheckFree clients.Utilize Citrix and Remote Access software to maintain integrity and efficiency on client's databases.Work with Data Centers in Dallas and Atlanta to help administer, control, and update user security access for CheckFree clients.Responsibilities include on-site, email, and telephone based technical support to clients, third-party vendors, and company employees involved in diagnosing, troubleshooting, repairing and debugging large/complex internet/desktop application systems. Perform On-site software training, support, and configuration for CheckFree clients in the continental U.S., Canada, and Latin America. Provide telephone and remote support for CheckFree clients all over the world.

Accounting Supervisor, responsible for 7-10 employees.Managed Credit Union accounts and monitored transaction with the Federal Reserve and all other Banks. Worked in conjunction with the Information Technology Department, President, and Vice-Presidents to ensure compliance and transparencyImplemented and managed several system upgrade projects directly with the US Federal Reserve, Cisco, Dell, IBM and various corporations.

Responsible for all credit union desktop support by phone and in person.Responsible for IMB RS/6000 AIX's maintenance, back-up, and upgrades.Responsible for Dell NT servers for Federal Reserve applications.Install, maintain, and update external account DB with IPS-Sendero. Responsible for all credit union desktop support by phone and in person. Provide support for all users at main office and branches using Windows 2000/XP Professional / NT environment.Ensure maximum system availability, upgrades to OS and 3rd party tools, system capacity planning, monitoring multiple systems, basic performance studies, and problem predictions.Build and repair systems by replacing/installing motherboards, memory, power supplies, PCI devices, and troubleshooting/cleaning printers, scanners, and imaging devices.Maintain, backup, and troubleshoot Dell, and Gateway Servers (2003 Server Platform) as needed in order to provide efficient and reliable communication within the credit union.Administration of E-Branch (credit union account access web-site), E-Statements (Web access for member's statements), FedLine, and login passwords for members and employees. Support over the phone for employees and members with Credit Union Website, E-Statements access, and Digital Insight. Maintain, support and troubleshoot TCP/IP LAN network consisting of over 80 workstations and 10 servers. Monitoring network activities, usage, and backing up /burning all critical data/files in Windows 2000/XP/2003 Server Professional.Administration for DART (Delinquent Account Tracking System), TRISM (ATM/Debit Card activation and re-pinning), Image Viewer and Optical Viewer (reports and check viewing software), and Internet access administration.