- Manage 5-7 helpdesk calls daily, assisting customers with inquiries related to payments, website issues, and complex consumer debt challenges- Respond to 10-30 letters weekly from customers, attorneys, debt consolidation companies, and third-party individuals regarding specific requests for debt reporting and resolution.

-Handle 10-15 daily customer disputes and validation requests to address discrepancies on their credit reports via phone calls-Review and prepare 60+ responses to correspondence mailed by customers and provided through e-OSCAR (a web-based, Metro2-compliant, automated system)-Respond to 75+ legal complaints and anomalies within consumer credit history reports to optimize business processes and ensure compliance with federal laws and regulations across all 50 states

-Enhanced customer service skills by completing 3 weekly online courses to guarantee buyer retention through meaningful interactions and closing sales store-wide-Managed the sales floor in 3 departments by multitasking and aiding 50+ customers a day with their essential purchases-Reached monthly sales goals of 10:10, explicitly pertaining to store memberships and credit card applications

-Collaborated with the lead photographer in 4 monthly off-site photography photoshoots-Utilized communication and organizational skills by scheduling 5-10 meetings with potential clientele via phone, email, and web inquiries

-Directed proper performance and training support through supervising over 12 student information desk worker-Demonstrated strong customer service skills while answering all questions and phone calls directed toward the college phone lines and responding to inquiries year-round -Scheduled student workers’ responsibilities for a 7-day work week by providing an outline of setups/teardowns and other tasks needed to ensure campus events ran with ease