Noel Witcher Email & Phone Number

Bethesda, Maryland, Us

• Sole individual at the Plainfield facility/warehouse for IT support, Tier II and III troubleshooting of software and hardware problems on servers, Juniper communications for remote clients, PC’s, printers and PBX phone support. Using Remedy software to record all client ticket information. • Troubleshoot barcode scanners to resolve connectivity problems that cause production errors and a variety of issues on a conveyor system.• Managed the planning, coordination, and implementation of IT projects.• Streamlined guidelines for installations and configurations of systems in various business functions.• Managed complex IT projects.• Created proposals for the development of configuration standards while streamlining the desktop support functions in specified departments. • Managed Data and Program locations on network servers. • LAN Administration and configurations on Dell Servers with Windows Sever 2003-2008, including SQL Server 2005.• IT Business analysis of support functions and services. • Worked with hardware repair and patches for Dell servers.• Purchasing of equipment for company’s visionary and competitive interest while saving money for the company’s long term goals.• Responsible for all outside vendors and some outside contracts. • Ensured all activities aligned with company policies and procedures.• Handled all DVR security and surveillance cameras.• Supported all RF controllers, antennas, and scanners.• Assisted in change over and conversions to new systems, along with disaster recovery procedures.

• Administration of Windows Servers 2003-2012, Exchange 2003-2013, Active Directory, Permission Rights, Load Balancing, ADP, Trans4m, VMware ESXi Vsphere 5.5, NetApp, Veeam,Trendmicro, Meraki AP’s, PLEX, Catia, Data Management, Cisco's ASA , VPN, VoIP platforms and Lifesize Teleconferencing. • Sole individual responsible for all LAN and WAN activities for the facilities communications, IT management, systems administration, network administration, PC support, printers and plotters.• Troubleshoot barcode printers and scanners to resolve connectivity problems that prevented production.• Managed the planning, coordination, and implementation of IT projects.• Streamlined guidelines for installations and configurations of systems in various business functions.• Presented proposals for development and configuration standards for the network. Specified standards of IT functions in all departments. • Managed Program Data locations on network servers, as well as the DNS structure and DHCP address leasing. • LAN Administration on Microsoft 2003, 2008 and SQL servers.• IT Business analysis of support functions, services and cost. • Purchasing of equipment for company’s visionary and competitive interest while saving money for the company’s long term goals.• Responsible for outside IT related vendors.• Ensured all activities aligned with company policies and procedures.• Handled DVR security on surveillance cameras, as well as magnetic locking door devices.• Supported and configured RF controllers, access points, scanners, Cisco Nexis switches and Cisco ASA Firewall.• Presently managing Cisco UCS C220 M3 servers, VMware ESXi Vsphere 5.5, NetApps, Barracuda, \ and SAN equipment, completed conversions and migrations to new systems.

Boston, Massachusetts, Us

• Sole individual at my facility/warehouse for IT support, Tier II and III troubleshooting of software and hardware problems on servers, PC’s, printers, plotters and PBX phone support.• Troubleshoot barcode scanners to resolve connectivity problems that cause production errors and a variety of issues on a conveyor system.• Managed the planning, coordination, and implementation of IT projects.• Streamlined guidelines for installations and configurations of systems in various business functions.• Managed complex IT projects.• Created proposals for the development of configuration standards while streamlining the desktop support functions in specified departments. • Managed Data and Program locations on network servers. • LAN Administration on Microsoft 2003 server with SQL and Microsoft 2008 server.• IT Business analysis of support functions and services. • Purchasing of equipment for company’s visionary and competitive interest while saving money for the company’s long term goals.• Responsible for all outside vendors and some outside contracts.• Ensured all activities aligned with company policies and procedures.• Handled all DVR security and surveillance cameras.• Supported all RF controllers, antennas, and scanners.• Assisted in change over and conversions to new systems.

Indianapolis, In, Us

• Managed the employees, planning, coordination, and implementation of IT projects.• Streamlined guidelines of installations and configurations of systems in various business functions.• Managed complex IT projects.• Created proposals for the development of configuration standards while streamlining the desktop. Support functions in specified departments. • Managed Data and Program locations on network. • IT Business analysis of support functions and services. • Managed all cellphone policies.

• Duties included Tier II and III troubleshooting of software and hardware problems on servers, PC’s, printers and plotters.• Troubleshoot barcode scanners to resolve connectivity problems that cause production errors and a variety of issues on conveyor systems.• Managed the employees, planning, coordination, and implementation of IT projects.• Streamlined guidelines for installations and configurations of systems in various businesses.• Managed complex IT projects• Created proposals for the development of configuration standards and while streamlining the desktop support functions in specified departments. • Managed Data and Program locations on network servers. • Team Lead/Supervisor for desktop support teams of various sizes.• LAN Administration on Novell 3.x-4.x, Microsoft 2000, 2003 servers with SQL, and Exchange platforms.• IT Business analysis of support functions and services.• Purchased computers and equipment for company’s visionary and competitive interest while saving money for the company’s long term goals.• Handled outside vendors and some contracts.• Ensured all activities aligned with company policies and procedures.

Project Management

Bachelor'S Degree, Computer Science

Bachelor'S Degree, Business Administration And Management, General