Facilitating 2 learnerships for Transformation: Diversity and Inclusion

• Network and build relationships with dealerships, service providers and vendors• Source new business opportunities for sales team• Create training material for the sales and client care team• Build sales and service processes for the business to operate and function effectively• Develop online learning solutions for sales and client care team• Create repositories for client data and company data• Develop and implement a sales/leads system tracker• Develop scenario based learning material for training staff on business rules and identifying business opportunities• Manage the sales, client care and vehicle delivery team• Co-ordinate client vehicle deliveries in numerous provinces and cities• Manage company social media pages and all communique• Arrange company vehicle exhibitions in various locations nationally

• Develop all learning material – Contact Centre, Service Centres and Walk-In Centres• Follow ADDIE process for all business requests and projects• Liaise with all stakeholders to assist in needs analysis • Source all data from QA teams and all relevant resources to identify learning gaps• Work closely with SME’s to source accurate and updated information• Receive sign off on all content, once QA process has been completed• Create a project plan with timelines for project delivery and post implementation assessments• Report all findings to Head of Operations and L&D Manager• Create all learning material and content for blended learning: Online, Classroom• Create online learning material, training manuals, learner guides, assessments, memorandums, quick reference guides• Upload all learning content and material to Sharepoint Library (LMS)• Create classes and schedules on SABA for online classes and assessments• Document all reports and compile reports for KPA’s and SWP’s• One on One Coaching with learners and re-assess if required• Proactively create learning content for areas where there are learning gaps• Authoring tools: URUP, Articulate Storyline, Adobe Captivate, Camtasia• Assessment Models followed: Kirkpatrick and Blooms Taxonomy

• Develop all learning material for Registration System – Contact Centre and Unisa Offices/Service Centres• Follow ADDIE process for all business requests and projects• Liaise with all stakeholders to assist in needs analysis • Source all data from QA and all relevant resources to identify learning gaps• Create a project plan with timelines for project delivery and post implementation assessments• Create all learning material and content for blended learning: Online, Classroom• Create online learning material, training manuals, learner guides, assessments, memorandums, quick reference guides• Upload all learning content and material to MyUnisa• Document all reports and compile reports for KPA’s and SWP’s• Do follow up with learners and re-assess if required• Provide one on one coaching where required with individual learners• Development tools: Adobe Captivate• Assessment Models followed: Kirkpatrick and Blooms Taxonomy• Book training sessions for lecturers and markers• Book venue and set up training facilities in all regions• Create all attendance registers and capture online, post training• Provide session feedback to management and all relevant department stakeholders

• Create and develop all training material• Liaise with SME’s, Business Owners and Actuaries to sign off and update training content• Co-ordinate training venues for product and systems training• Provide classroom training to trainees• Develop product and system assessments• Assess learners after training sessions• Create reporting documents on the product and system assessment results• Identify training gaps, retrain and re-assess learners• Create bi-weekly and monthly reports on all training sessions• Provide feedback to all stakeholders, managers and team leaders• Create refresher guides and quick guides for trainees to use on the floor• Do regular branch visits to do on the job assessments (Walk the floor)• Create facilitator guides• Create training schedules for each monthly intake of learners• Provide full product training• Provide full systems training (CRM, AWD, CFF)• Conduct follow up sessions with trainee’s managers• Do interventions with trainees who need coaching or one-on-one sessions• Develop all training material (handouts etc), using various types of multimedia and training materials like Word, PowerPoint etc.• Set up training venue with detailed requirements per venue.• Organize catering for delegates for the training sessions.• Develop assessments and evaluations for each training session.• File weekly and monthly reports and conduct follow up sessions.• Complete follow up reports and submit to management for overviews.

• SAP Training Material Developer • Create online SAP E-Learning simulations and assessments.• Perform managing tasks ie: project budgeting and reporting.• Analysis of customer training needs.• Conceptualization and design of training content.• Perform lesson analysis, develop objectives, write story boards and test banks, prepare narration scripts and specify media.• Design appropriate interactivity for lessons.• Demonstrate creativity, flexibility and innovation in course design.• Create client engagement sessions on content, for updates and feedback.• Finalize documentation for projects.• Work with Subject Matter Experts to ensure quality and accuracy of training material content.• Communicate with the client on all aspects of project, from development to delivery.• Co-ordinate project tasks with management and team members as needed.• Create Facilitator’s guide and the Learner guide and relevant formative and summative assessments.• Upload courses and assessments on Moodle.• Register learners on Moodle.• Draw assessment reports from Moodle, for reporting purposes to management.• Developed Workplace Readiness Course manuals and classroom activities and other learning material.• Develop all training material (handouts etc), using various types of multimedia and training materials like Word, PowerPoint, Captivate, Storyline, Articulate etc.• Set up training venue with detailed requirements per venue.• Organize catering for delegates for the training sessions.• Develop assessments and evaluations for each training session.• File weekly and monthly reports and conduct follow up sessions.• Experience in Captivate, Storyline, Articulate, Flipping Books and e-Beam.• Convert system training manuals into e-Learning material.• Complete follow up reports and submit to management for overviews and feedback.• Create calibration sessions with teams.• Coaching sessions with learners and re-assess if required.