Nolan Hess Email & Phone Number

California, United States

Maintain comprehensive knowledge of all aspects of ticketing operations for all events held at Levi’s Stadium and for 49ers games. Demonstrate proficiency in the Archtics software, supporting ticket sales, customer service, and various operational needs. Provide problem-solving and resolutions for fan inquiries, enhancing customer satisfaction while.

Act as the primary point of contact for donors and fans in one of the three premium hospitality areas during Cal football games. Coordinated with security and food service teams to ensure a seamless and secure premium experience for premium guests. Engaged in sales and ticket operations training, assisting with premium event planning and cross-departmental.

Worked for sports-focused startup app and aided in the growth of their customer base, as well as provided critical app feedback. Promoted the app to UC Berkeley’s campus community, with the goal of increasing downloads and user retention rates. Collaborated with the board of directors to create and execute a growth plan for the app's immediate and.

Sourced a consulting project for school club and lead recruitment process spanning over 4 weeks to assemble team of 13 members. Communicated with point of contact to develop a detailed project scope spanning 12 weeks with 3 key phases of detailed tasks. Lead meetings and delegated tasks to committee members on a project focused on business-to-business.

Through school consulting club, designed and delivered an engaging mockup with potential improvements to NFL Fantasy app. Conducted comprehensive market research on the Fantasy Football market, focusing on the behaviors and needs of Gen Z users. Collected and analyzed data 200+ data points from various sources of information including surveys, interviews.

Performed in-depth market research and analysis on the A.I. industry, competitor startup companies, and the target demographic. Collaborated with executive team to identify and communicate with accelerator companies concerning potential partnerships. Crafted and conducted surveys with the target market to gather primary sources of information to aid in.

Through Business Careers in Entertainment Club (BCEC), worked with a group of 15 on a consulting project for the Sharks. Performed extensive market research and data analysis to improve game day experiences for the Shark’s target market. Worked with their marketing department through the outreach to the target demographic of the Sharks’ market (NDA.

Participated in a group of 9 to perform a specific consulting task for the Tampa Bay Rays through school consulting club (Business Careers in Entertainment Club). Assisted in the development of NFT market research, engagement analysis, and project assistance of new ideas and initiatives. Developed market recommendations and analyzed demographics, marketing.

Austin, Texas Metropolitan Area

Participated in a summer internship working in the Food and Beverage department. Rotated around the property working in restaurants, pools, kitchens, and various intern mentorship events. Attended to guest’s various needs, took part in Omni Care Internship training and enrichment seminars, and performed various other duties assigned.

Bee Cave, Texas, United States

Responsible for all aspects of the shop’s operations, including customer service, monitoring finances, inventory management, as well as opening and closing responsibilities. Also acted as key trainer for all new shop employees.

Bachelor Of Arts - Ba, Economics, Data Science

High School Diploma, 4.0