Brother of Alpha Kappa Psi, the world’s largest professional business fraternity, dedicated to developing principled business leaders

- Streamlined the user onboarding process by utilizing Azure Active Directory to audit new hires, enhancing account accuracy and resolving configuration issues swiftly to improve client experience- Configured Honeywell camera and wireless infrastructure prior to shipment for installations across five national corporations, including industry leaders like Publix, Empath Health, and UHS, ensuring seamless deployment and operational readiness- Designed and implemented dynamic key performance indicator (KPI) dashboards using BrightGauge, transforming raw data from ConnectWise into actionable insights for call center performance, driving strategic decision-making and operational efficiency

- Supervised and coached a team of 8 employees, conducting regular performance evaluations, and delegated shift responsibilities to ensure a well-coordinated team, enhancing operational efficiency- Coordinated daily store operations, maintained product displays, ensured compliance with sanitation and food safety standards, identified solutions to customer issues- Promoted and launched sales initiatives furthering the sale of juice cleanses and other products, resulting in increased revenue and customer satisfaction