Being there for our clients when they have a claim and assisting them in any way possible is the key to providing great customer service.

· Managed 11 properties including full property renovation increasing landlord’s ROI and revenue by over 50%.· Marketing and financial management of properties including rent payment management adjustment, arranging advertising and viewings.· Full project management of rental repairs and improvements including budget management, organizing tradespeople· Client management services including back ground checks, property inspections, maintenance and 24/7 on call support for both parties.

Over the past 5 years I have been responsible for achieving results for a team of 6 Commercial Claims consultants and had the overall responsibility of ensuring team objectives were met including allocation of work and facilitating team planning.I developed and grew the claims team through leadership, coaching and training and received many accolades over the years for my customer service.

Registering new Commercial Motor claims, maintaining and settling claims quickly and efficiently.Liaising with Brokers and delivering exceptional customer service to my internal and external customers.