Rick Nolan Email and Phone Number
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Experienced leader who loves working with organizations to drive change through technology. I have a passion for identifying opportunities for improvement. Having found opportunities, I enjoy building teams to deliver results.I have experienced a wide range of environments, industries, and roles. I have seen small/mid-sized companies grow into mid-sized/enterprise businesses and experienced the operational challenges of growth through acquisition. I have a broad and unique perspective as a team leader.Three vital skills have helped me succeed:Project leadership – I have led numerous projects during my career. As the leader of a Disaster Recovery initiative, I simultaneously assumed responsibility for a server/storage/network replacement project. My team successfully delivered and tested an effective Disaster Recovery strategy in six months.Budget management – Curiosity helps me to see the bigger picture. My experience allows me to quickly identify cost savings and patterns of spending while finding ways to save in the future. I led efforts to deliver savings by right-sizing the IT environment and reducing wasteful spending; e.g., unneeded services, license renewals.Strategic planning – A key responsibility of an IT Director is short and long-term strategic planning. One of my success stories is SD-Wan implementations. At my last 3 companies, I selected and implemented technology to drive interoffice connectivity while lowering costs.I am capable of seeing things through the eyes of my team members, as well as from the company’s position. I create positive results while supporting the needs and vision of both. I have professional experience building teams, training, and encouraging professional growth.
United Structural Systems
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Director Of ItUnited Structural Systems Jul 2023 - PresentPleasant View, Tn, Us• Hired as the first IT personnel in company history charged with building a department focused on improving the IT needs of several small businesses operating from a central support structure. The main focus consists of IT support in areas such as - help desk, systems/network administration, SharePoint/Salesforce support, and all IT purchasing. Team consists of 2 direct reports.• Acted as primary architect and engineer in networking, server/desktop administration, and security.• Led cloud architecture projects such as O365 implementation, Cisco Meraki network implementation, VOIP rollout, Intune and patch management rollouts, and PCI security compliance.• Responsible for the roadmap of Salesforce solutions and improvements that lead to operational efficiency improvements.• Introduced innovative procurement strategies, enhancing cost-effectiveness and resource utilization. -
Senior Director Of Enterprise OperationsCorecivic May 2022 - Mar 2023Nashville, Tn, Us• Responsible for leading a team of 4 direct and 21 indirect reports focused on systems, networks, cybersecurity, and security camera teams.• Led several internal process creations and documentation controls to bring more consistency to the teamwork efforts.• Project management efforts in M365, network upgrade/replacement, and facility infrastructure improvements.• Budgeting efforts included the creation of a facility budget sheet for all facilities as well as overseeing a budget of 8+ million annually -
Director Of InfrastructureStr Jul 2019 - Feb 2022Hendersonville, Tennessee, Us• Promoted to Director of Infrastructure after 9 months; lead the infrastructure team of 13 reports with a $5 Million budget.• Administer process improvements that enhanced overall team performance on Service Level Agreements from 68% to 96% • Oversee implementation of the cloud architecture strategy to O365 while demonstrating strong analytical skills and the ability to develop/maintain professional relationships.• Implemented a global network/SD-WAN solution for the company’s international offices to allow greater connectivity of remote offices while reducing user reliance on VPN connectivity.• Improvements of system/network security of managed vulnerabilities by 75% by instituting a strong patch management process/system.• Prioritizing of infrastructure team on projects to consolidate domains, enhance performance, upgrade systems that reduced support time and cost, implementing standards for infrastructure equipment configurations across offices. -
Manager Infrastructure EngineeringStr Oct 2018 - Jul 2019Hendersonville, Tennessee, Us -
Director - Infrastructure And SecurityBluegrass Cellular Jan 2016 - Sep 2018Elizabethtown, Ky, Us• Rapidly promoted through the ranks to positions of increasing responsibilities from 2016 to 2018 due to strong leadership skills. Ultimately responsible for 4 direct and 13 indirect reports.• Directed a multifunctional infrastructure team (security, help desk, systems/network) as part of a $12 million technology budget.• Charted complete overhaul of aging infrastructure to new physical and virtual servers (Server 2003/2008 to Server 2016 upgrades, VMware 5.5 to 6.0, SQL 2008 to SQL 2014).• Organized network segmentation/separation project to reduce PCI scope as well as the implementation of SD-WAN (Cisco Meraki).• Established and led security team to successful PCI-DSS compliance.• Led cloud architecture strategy development and implementation (O365, SharePoint, Azure).• Primary architect and implementor of comprehensive Disaster Recovery Plan.• Developed project for Citrix XenApp implementation to reduce operational rollout time/costs for key business application.• Managed help desk and made substantial improvements to systems and SLA performance; Implemented ServiceNow for ticketing system. -
Manager Of Information TechnologyApex Learning Feb 2012 - Sep 2015Seattle, Wa, UsIT Manager, Corporate Services, 1/13 – 9/15Sr. Systems Engineer, 2/12 – 9/15 • Promoted from Systems Engineer to IT Manager in less than a year to head up a new division focused on corporate IT support (help desk, systems/network administration, SharePoint/Salesforce support, and all IT purchasing). The team consisted of 10 direct reports.• Managed a $10 million technology budget with direct responsibility for $2 million. • Improved IT supply chain operations and delivered $750K in annual savings. • Led cloud architecture projects such as O365 project implementation for Exchange/SharePoint/Lync (or Skype) and Windows Intune.• Designed telecom project for Mitel on-premises implementation replacement of existing Cisco phone system.• Improved help desk customer satisfaction from 68% to 94% in employee surveys over 2 years. -
Senior Systems AdministratorCeres Terminals May 2008 - Oct 2011Seattle, Washington, Us• Directed a team of Systems Administrators and mentored help desk employees.• Led multiple projects to implement, upgrade, and enhance the global enterprise infrastructure.o Citrix upgrades, Exchange 2010 upgrade, SAN implementation, and VMware clusters• Guided in the AD architecture and redesign efforts to streamline setup and support of end-user access.• Implemented systems for monitoring, software deployment, and inventory management. -
Network AdministratorCybera Inc. 2006 - 2007Franklin, Tn, UsProvided day to day administration of an enterprise level network, Windows Server 2003 with Exchange 2003 environment. Provide end-user technical support for Windows XP and 2000 systems and Office 2000/XP/2003 software packages. Provide support for network and local printers, Symantec Corporate Antivirus software, and Adobe Acrobat software. Planned and implemented a cross-city move of a 24/7 telecommunications company with little to no downtime. Implemented RPC over HTTPS connectivity for traveling users. Manage, monitor, and troubleshoot LAN infrastructure, including but not limited to network services such as Active Directory, DNS, and DHCP. Documented network configuration and dependencies. Responsible for supporting Avaya IP Office phone system. Primary LAN resource for PCI audit and certification (Credit Card Company’s version of SOX compliance). Responsible for ordering and supporting Blackberry devices, Pocket PC phones, and cell phones. -
Network AdministratorXerox Global Services 2004 - 2005Network/System administration and technical support for a small local network of about 12 users.
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Help Desk SupportGibson Brands, Inc. 2004 - 2004Nashville, Tn, UsGeneral Help Desk Support for Windows based desktops/laptops -
It ConsultantAce Computers 2002 - 2003Travelling consultant for small to mid-size businesses in and around the middle TN area.
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It InstallerQualxserv 2001 - 2002UsTravelling IT installer for massive insurance company computer/network refresh -
Tech Support AgentDell 2000 - 2000Round Rock, Texas, UsTelephone technical support for Home and Small Business division
Rick Nolan Skills
Rick Nolan Education Details
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Western Governors UniversityComputer/Information Technology Administration And Management -
Western Governors UniversityInformation Technology
Frequently Asked Questions about Rick Nolan
What company does Rick Nolan work for?
Rick Nolan works for United Structural Systems
What is Rick Nolan's role at the current company?
Rick Nolan's current role is Driving Digital Transformation and Innovation as an IT Leader | Delivering Results through Strategic Vision and Collaborative Leadership.
What is Rick Nolan's email address?
Rick Nolan's email address is rn****@****str.com
What is Rick Nolan's direct phone number?
Rick Nolan's direct phone number is +127035*****
What schools did Rick Nolan attend?
Rick Nolan attended Western Governors University, Western Governors University.
What are some of Rick Nolan's interests?
Rick Nolan has interest in Science And Technology.
What skills is Rick Nolan known for?
Rick Nolan has skills like Active Directory, Windows Server, Microsoft Exchange, Data Center, Networking, Virtualization, Dns, System Administration, Network Administration, Troubleshooting, Vmware, Windows.
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