Nolette Palomar Email & Phone Number

San Pedro, Ph

Supports auditing process that takes place within Woflow's Menu Marketplace. Responsible for reviewing other freelancer's completed work for accuracy and adherence to the company policies and standards.

Transcribes restaurant menu data from the source into data in the system and ensures that all details were transcribed as efficiently and accurately as possible.

- Helped customers resolve issues by coordinating with the appropriate group or department that provides the best resolution.- Managed and monitored team mailbox promptly to ensure SLA and customer requirements are met.- Mentored new team members about process specifics once endorsed to Operations.- Assisted the team members in handling processes-related escalations or concerns.

- Assisted the team with administrative duties as assigned.- Provided guidance to team members in training or retraining.- Maintained quality performance and was assigned as the primary POC of our sub-team.- Assisted Resellers and counterparts' queries regarding reporting information, order status, and invoice inquiries through email.

- Handled complex orders that required extensive problem-solving and attention-to-details skills.- Resolved complex transactional issues; effectively navigate through various support functions/departments throughout Ingram.

- Processed orders into the system according to individual order characteristic requirements.- Handled basic special pricing requests to ensure completion within customer SLA.- Researched product availability and pricing as requested by the customer.

- Responsible for keying in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications.- Processed data accurately before proceeding to the next order.