Wilfred Isla Email & Phone Number

Valenzuela, NCR, PH

Makati City, Philippines

• Update and maintain the SalesForce.com database as required for CRM releases
• Coordinate with the Development team to ensure critical release changes are deployed and working as expected
• Assist in scheduling CRM release activity and other Dev Ops tasks
• Capture Quality Assurance/feedback from all delivered activity
• Coordinate directly with stakeholders to ensure release and change activity is performed in an accurate and timely manner
• Perform Salesforce refreshes and new sandbox creation and maintenance tasks as required

Philippines

- Perform ongoing system administration (maintaining user roles, security settings, profiles, workflow rules and data integrity).- Work with sales, marketing, service, operations, and finance teams to ensure proper reporting is in place.- Manage dashboards, reports, forms, templates, custom objects, object relationships, fields and layoutsHelp drive.

Rizal Commercial Banking Corporation, Makati, 1200 Metro Manila

The Functional Consultant is a CRM Consultant who will participate in billable customer projects to implement CRM solutions specifically for Salesforce.com. Consultant will provide business processes expertise and application configuration expertise.- Act on a consulting role on assigned projects.- Provide in depth application and business consultation in.

Science Hub 3, Mckinley Hill, Taguig City

• Product Support Engineer – Admin (Salesforce.com)
• Provide hands on functional and potentially networking troubleshooting, feature explanation, and best practice guidance to assist Salesforce customers during critical and time sensitive situations
• Manage highly visible, global and strategic, Enterprise cases and ensure 100% Customer Satisfaction
• Provide prompt and clear resolution to technical challenges and business issues that have been escalated
• Lead the resolution of critical technical issues
• Provide effective and timely communication about case status to Tier 2 and Salesforce Management

Eastwood City Libis, Quezon City

• Global IT Helpdesk / Remote Computing Service Desk Analyst
• Providing high level technical support and training for our internal/external global client applications and infrastructure services, including user support of custom business applications, troubleshooting of technical.
• Response to user requests and incident/problems via online/phone/email and log them into service desk application according to establish procedures
• Provide first and single point of contact (SPOC) for global end users pertaining to new/previously reported IT issues and resolutions to increase productivity
• Providing Remote Assistance to users that are remoting from home to their office machines via VPN Connection (VMWare)

• Senior Mobile Technical Support
• Providing assistance to customers encountering technical difficulties on their Mobile Handset (Internet Connection/Setup, Coverage Issues, other Handset features)
• Full Support on all Blackberry Handsets (e.g. Tethering, Email Configuration, Blackberry Enterprise Server/ Individual Service (BIS/BES) Support and Troubleshooting), Full Support on all Iphone/Ipad (e.g. Tethering.
• Subject Matter Expert (SME) Providing assistance to New Hire agents before Production (Coaching, Admin Work, Product Knowledge)

Philippines

• Customer Interaction Associate level 1
• Providing resolutions to Client concerns regarding their Account (e.g. Residential Line & ADSL)
• Responsible for Billing, Sales, Order Processing (Residential Line & ADSL), Promoting TELUS Products
• Escalation Manager
• Case Manager (Product Studio)
• Specializes in monitoring Product Studio Escalation BUGs

Boracay Island

• Perform tasks, such as setting up tables, removing used dishes and preparing simple dishes
• Serve as the main point of contact for customers

Undergraduate, Computer System And Network Technology

Undergraduate, Bs Management