Noli Dacuba Email & Phone Number

Singapore, Singapore

• Perform and present data analysis based on findings, defects faced by users, orders raised in a digital platform used by the organisation.
• Bring together key stakeholders, team members and third-party contractors or consultants/vendors to ensure business processes are executed according to guidelines and target milestones.
• Collaborated with cross-functional teams to identify trends, patterns, and anomalies in the data.
• Coaches and advises team members / colleagues to accomplish project goals, to meet established schedules, and resolve technical/operational issues.
• Proactively identified areas for improvement and optimization based on data-driven insights.
• Participated in the UAT and BRT testing to ensure business readiness for deployment for the new system Digital Field Force (DFF).

Selangor, Malaysia

• > Field Operation Business ControllersDuration 01 September 2018 – 16 August 2019 Work Description
• Arrange for Site Surveys and brief Corporate Customers on service delivery needs and requirement in customer sites.
• Monitor and track a team of Field Contractors and be responsible for circuit implementation delivery on time and according to the SLA requirements.
• Arrange customer appointment, building access, equipment and test equipment
• Support dispatch of Field Engineers for provisioning of Elite services.
• Management of site survey and installation/commissioning activities at customer site> Service Fulfillment Support/Provisioning SupportDuration 05 September 2016 – 31 August 2018 Work Description

Quezon City

• Attends to internal and external customers of Network Engineering group for various projects that involves core transmission networks.
• Monitor Project status including equipment availability.
• Performs transmission studies, including costing or budget analysis and provide transmission solution based on market plan or network requirements.
• Preparing transmission design documents for the upgrade of the network.
• Responsible to release TWO (Transmission Work Order) for the implementation of the project.
• Provide technical support to the field operations and other groups for the implementation of transmission network.

Quezon City, Philippines

• Provides single-point-of-contact for the nationwide customers of Data and IP services.
• Responsible for taking calls and email retrieval, service request logging, monitoring and perform first level of problem isolation and resolution.
• Handles trouble and perform isolation to all Data services. In which we analyze all the troubles received before escalating to the concerned Network Operations Group.
• Conducts pro-active monitoring and checking of circuits via our different Network Monitoring System.
• Closely monitors each circuit by observing the trend of complaints or outages and make necessary reports and recommendations to the concern groups to prevent recurring outages and ensures permanent solution.
• Issued Incident Report for any trouble created upon circuit restoration

Quezon City, Philippines

• Conduct second level of isolation from basic to advance trouble shooting for technical problem and complaints
• Onsite support for special cases like configuration of email client and internet connection problem.
• Fault Ticket Validation, troubleshooting and escalation (if necessary).
• Online support for email client configuration.
• Process Service Order for new installation and after sales request.
• Facilitate in encoding of client requests like upgrade, downgrade, and change of username, additional IP address, and request of email address.

Quezon City, Philippines

• Provide effective and consistent technical support (First call resolution)
• Attend customer complaints and inquiries about billing and promo with their RDU and DSL
• Trace and troubleshoot problems in DSL client using Network Management System
• Knowledge in DSL installation and troubleshooting
• Familiarity with different DSL modem
• Create and log trouble report upon performing initial troubleshooting.

Quezon City, Philippines

• Network Administration Support.
• IT/Desktop Support.
• Hardware and Software Installation, Reconfiguration and Support.
• Computer Repair, Maintenance and Upgrading.
• Trouble shooting.
• Perform general office activities within the unit (encoding and layout office reports, etc.) and other activities as may be assigned by the immediate supervisor.