Nomfundo Nsibande

Nomfundo Nsibande Email and Phone Number

Contact Centre Associate- Criminology and Forensic Studies graduate.
Nomfundo Nsibande's Location
Durban, KwaZulu-Natal, South Africa, South Africa
About Nomfundo Nsibande

I am a former helpful and pleasant CCI professional with 2 years in Customer service consultant experienced in Inbound calls and chat. I am skilled at showing empathy, excellent verbal and written communication skills, good typing and accuracy, outstanding telephone etiquette and Resolution seller. I have experience in using contact centre systems to effectively communicate with customers/clients including Citrix, Cisco and live person.I have also studied towards a Bachelor of Social Sciences degree with two majors in Criminology and forensic studies as well as Psychology at the University of KwaZulu Natal Howard College Campus. I gained impeccable skills in analytical thinking, research and report writing. I am actively seeking entry level employment for any of the following roles:-Junior Forensic Investigator- Fraud investigator/Fraud Specialist- Research Intern- Psychology Intern- Desktop InvestigatorMy CV is available upon request.

Nomfundo Nsibande's Current Company Details

Contact Centre Associate- Criminology and Forensic Studies graduate.
Nomfundo Nsibande Work Experience Details
  • Cci South Africa
    Customer Service Specialist
    Cci South Africa Feb 2020 - Nov 2021
    South Africa
    Provide guests with best possible service in relations to booking/cancelling of plane tickets travelling both domestic and international.Handling complaints while maintaining excellent customer service.The use of Citrix amongst other company systems was implemented to boost company productivity and efficiency for customers struggling with technical issues booking online.-advise of online services- Approve or decline supporting documentation submitted for hardships.- Take payment for add on's requested -Issue refunds where due, valid and neccessary.-Data Capturing of guests important and needed personal information on the system.

Nomfundo Nsibande Education Details

Frequently Asked Questions about Nomfundo Nsibande

What is Nomfundo Nsibande's role at the current company?

Nomfundo Nsibande's current role is Contact Centre Associate- Criminology and Forensic Studies graduate..

What schools did Nomfundo Nsibande attend?

Nomfundo Nsibande attended University Of Kwazulu-Natal.

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