I am a former helpful and pleasant CCI professional with 2 years in Customer service consultant experienced in Inbound calls and chat. I am skilled at showing empathy, excellent verbal and written communication skills, good typing and accuracy, outstanding telephone etiquette and Resolution seller. I have experience in using contact centre systems to effectively communicate with customers/clients including Citrix, Cisco and live person.I have also studied towards a Bachelor of Social Sciences degree with two majors in Criminology and forensic studies as well as Psychology at the University of KwaZulu Natal Howard College Campus. I gained impeccable skills in analytical thinking, research and report writing. I am actively seeking entry level employment for any of the following roles:-Junior Forensic Investigator- Fraud investigator/Fraud Specialist- Research Intern- Psychology Intern- Desktop InvestigatorMy CV is available upon request.