• Ensuring that the clients service level of 75% is reached on monthly basis.• Motivate and prepare agents to provide excellent customer services to customers.• Conducting credit limit increase to Edcon and Absa customer.• Validating received documentation if correct and relevant as per business requirement.• Conducting credit limit assessment on qualifying customer’s accounts.• Uploading received customer documents on a portal for future tracking purposes.• Coaching and guidance to agents on individual and team performance.• Updating team stats on productivity report.• Sending daily reports to the business to review yesterday's performance.• Ensuring that the clients target of 12mil is met.• Conducting hurdles meeting on daily basis on target and QA performance.
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Customer Service Team ManagerEdcon Jul 2006 - Present
Frequently Asked Questions about Nomsa Thwala
What company does Nomsa Thwala work for?
Nomsa Thwala works for Edcon
What is Nomsa Thwala's role at the current company?
Nomsa Thwala's current role is Customer Service Team Manager at Edcon.
What schools did Nomsa Thwala attend?
Nomsa Thwala attended Damelin.
Who are Nomsa Thwala's colleagues?
Nomsa Thwala's colleagues are Dephney Mahandana, Ntombi Sibaya, Laura Spalding, Thobile Mxhosa, Claude Sathigadu, Nombulelo Tyhokolo, Kedibone Mofokeng.
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Nomsa Thwala
Project Manager At Wits/Mrc Developmental Pathways For Health ResearchCity Of Johannesburg1gmail.com
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