• Ensuring that the clients service level of 75% is reached on monthly basis.• Motivate and prepare agents to provide excellent customer services to customers.• Conducting credit limit increase to Edcon and Absa customer.• Validating received documentation if correct and relevant as per business requirement.• Conducting credit limit assessment on qualifying customer’s accounts.• Uploading received customer documents on a portal for future tracking purposes.• Coaching and guidance to agents on individual and team performance.• Updating team stats on productivity report.• Sending daily reports to the business to review yesterday's performance.• Ensuring that the clients target of 12mil is met.• Conducting hurdles meeting on daily basis on target and QA performance.