Nick Ong Email & Phone Number

San Francisco, California, United States

I manage the day-to-day operations of APILO’s San Francisco office.

San Francisco Bay Area

San Francisco Bay Area

At Atrium, we use data and smart analytics to help teams make better-informed work decisions.The company is based in San Francisco, and is backed by Charles River Ventures, First Round Capital and notable individual investors.Join us (jobs@atriumhq.com) to enable a powerful change in the way people work.

San Francisco

Projects & Achievements YST Project - ManagerResults: Reduced churn each quarter and established a cost efficient team model to manage 80% of the company's accounts.• Trained and managed a team of 2 account managers in Nebraska who were responsible for our e-Commerce and SMB customers which consisted of 1,300 accounts that totaled $6 millions in recurring revenue.• Identified opportunity to reduce customer churn rate through developing new processes and improving communication tactics which resulted in $300k of net revenue maintained with customers that were intending to cancel their subscription. This also increased revenue forecasting accuracy.• Created role specific webinar series to provide an easily accessible resource for the sales and marketing customers to use in order to drive user adoption rate within the SMB and single user subscriptions.First of the Month Project - Project Manager Results: Created the ability to place orders on any day of the month by pro-rating add on orders. Extended our fiscal quarter end from the first of each month to the last day of each month.• Identified the revenue opportunity of allowing mid month orders rather than requiring all orders to be made on the first of the next month. • Lead the six-month cross functional project that involved engineering, finance, data analysts, sales, salesforce developers and salesforce administrators. • Automated 80% of the manual work required by the finance team by installing new processes for the sales and order management teams to allow them to place an order on any day of the month.

San Francisco Bay Area

Digital Marketing:SEOSEMDisplaySocial AdsEmail CampaignsAccount Based Marketing:Identify key stake holders in a companyDevelop contact info for that particular prospectSalesforceDemand tools - deduped over 5 years of duplicate contacts, leads and accounts.Job builder - automatically run daily scenarios to keep data base cleanData Loader - make mass changes in SF DC.

San Francisco Bay Area

San Francisco Bay Area

Clearslide - Salesforce Deduplication Project / Marketing Development January 2016- Present• Worked with demand generation manager to establish processes to reduce the number of duplicate entries of leads, contacts and accounts in Salesforce.• Created a list of bad domains for engineering to block to reduce bad data.• Issued reports from Salesforce and Excel to track the different stages of the project.• Reduced the amount of duplicate of leads, contacts and accounts by thousands using DemandTools; Reached goal of getting under Marketo's bandwidth requirements and saved company money• Established daily scenarios in DemandTools to eliminate any new duplicate data.• Utilized Datanyze to generate thousands of new leads for a new marketing campaignDoubleDutch - General Accounting November 2015- December 2015• Assisted accountants in issuing monthly expenses on Expensify.• Created expense reports for upper management using vlookups and pivot tablesPlangrid - User Customer Data Mapping Project September 2015- November 2015• Utilized vlookups and pivot tables to sort and match datasets with information from Quickbooks, Netsuite and Salesforce.• Manually resolved remaining accounts by researching old invoices in Quickbooks and Gridboy.• Assisted in creating skus that could be read between Salesforce and Netsuite allowing teams to identify orders in the old and new systems.• Organized data and provided outline of the project steps for future reference.

Irvine

• Responsible for Sage’s largest territory, California. Worked with customers and sales teams daily which included account management, creating and signing of contracts, product testing, providing quotes and fulfilling orders.• Main contact for Sage’s largest partner, Blytheco. Assisted them to fulfill customer requests, which included completing orders, installation and implementation of software, and technical issues.• Team lead on Business Works product line, organized meetings with sales, product managers and IS teams, set up training, and produced how-to documents for future reference. • Worked with multiple teams, which included project managers, sales representatives, customer service, support, finance upper management to resolve all customer related issues.

Irvine

• Responsible for confirming that the quote developed by sales matches the check the customer sent it.• Runs financial check reports and coordinates with sales representatives daily to minimize unapplied cash and to accurately project sales numbers.• Monitors checking matching inbox to resolve any problems customers, sales or management have with order processing.

Digital Marketing, Certificate Of Completion

Skills & Tools: Gained proficiency in social advertising and the use Facebook, Google AdWords, and Google Analytics to find meaning.

Bachelor Of Arts (Ba), Social Sciences Concentration In Multi-Cultural Studies

Activities and Societies: Asians for Miracle Marrow Matches

General Studies