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Removed malware, ransomware, and other threats from laptops and desktop systems.Monitored systems in operation and quickly troubleshot errors.Researched and identified solutions to technical problems.Installed, configured and maintained computer systems and network connections.Managed software installations and upgrades, maintaining optimal system functionality at all times.Improved help desk response times by efficiently prioritizing support requests based on urgency and impact on business operations.Diagnosed and troubleshot hardware, software and network issues.Set up PCs, projectors, and microphones for use in video conferencing rooms.Assisted in development of system security protocols.Evaluated emerging technologies for potential implementation within the organization''s IT ecosystem.Installed and configured operating systems and applicationCreated user accounts and assigned permissionTested new software and hardware prior to deployment.Assisted in maintaining compliance with industry regulations through regular audits and updates of security policies and procedures.Provided remote support to end-users, resolving issues quickly without disrupting workflow or requiring on-site visits.