Noor Shaikh Email and Phone Number

★ 02 YEARS EXPERIENCE IN TEAM LEADER ICICI BANK CREDIT CARD PROCESS,FOR DEVELOPINGPROCESS WITH REQUIRED SKILLS SET TARGETS AND STRATEGIES TO EXECUTEIMPACTFUL PROJECTS LIKE AS A TL. CO-ORDINATION AND A QUALITY LEADS,DIRECTING ABOUT SALES & DRIVING INCENTIVES AS PART OF PRODUCING SUPPORTSTO ALL LEVEL EXECUTIVES AND ORGANISATIONAL PROMOTIONAL EVENTS LIKE RNR& BOOSTING THE ENERGY OF AGENT ON FLOOR LIKE APPRECIATION ON EVERYACHIEVEMENTS.AS A TEAM LEADER TO CONNECT WITH MY… Show more ★ 02 YEARS EXPERIENCE IN TEAM LEADER ICICI BANK CREDIT CARD PROCESS,FOR DEVELOPINGPROCESS WITH REQUIRED SKILLS SET TARGETS AND STRATEGIES TO EXECUTEIMPACTFUL PROJECTS LIKE AS A TL. CO-ORDINATION AND A QUALITY LEADS,DIRECTING ABOUT SALES & DRIVING INCENTIVES AS PART OF PRODUCING SUPPORTSTO ALL LEVEL EXECUTIVES AND ORGANISATIONAL PROMOTIONAL EVENTS LIKE RNR& BOOSTING THE ENERGY OF AGENT ON FLOOR LIKE APPRECIATION ON EVERYACHIEVEMENTS.AS A TEAM LEADER TO CONNECT WITH MY ALL AGENTS TO SOLVE THEIR QUERIESETC TO IMPROVE OUR BUSINESS Show less

01 : handle incoming calls And give FTR on and Technical issue or query.02 : outcall Merchant After Receiving Request on Ivr and give Resolution to the query.03 : co-ordinate with a specific set of merchant according to the area code and Keep a follow up on VAS, upsell and cros-sell.04 : handle Ticketing Tool and Escilate the issue to Higher authorities if Required.Maintain Quality on call as per the company’s Policy.

01 : handle incoming calls And give FTR on and Technical issue or query.02 : outcall Merchant After Receiving Request on Ivr and give Resolution to the query.03 : co-ordinate with a specific set of merchant according to the area code and Keep a follow up on VAS, upsell and cros-sell.04 : handle Ticketing Tool and Escilate the issue to Higher authorities if Required.Maintain Quality on call as per the company’s Policy.

Handling customers request, queries and complaints for the IDFC First Process Through Voice, ( Inbound & Out bound process )

Handling customers request, queries and complaints for the EBay network through Mails and Voice ( As a Mediator Between Buyer and Seller In & Out bound process )