Fatima Smith Email & Phone Number

Tygerberg Waterfront, Bellville

Northern Cape

Founder and Owner

• Development and successful implementation of a process to track and follow up on DSO. • Effective stock management. Measured by on time reporting, no variances or discrepancies and no adjustments • Fault free customer billing, measured by rebilled adjustments. • Timely submission of customer bills. • Penalties and fines applied to all tampered meters and late payments. • Maintain an updated database of customer contracts • Keep up to date list of available vendors… Show more • Development and successful implementation of a process to track and follow up on DSO. • Effective stock management. Measured by on time reporting, no variances or discrepancies and no adjustments • Fault free customer billing, measured by rebilled adjustments. • Timely submission of customer bills. • Penalties and fines applied to all tampered meters and late payments. • Maintain an updated database of customer contracts • Keep up to date list of available vendors and vending points • Overall monthly revenue protection reports for managed accounts and vending services customers. Completed by the 15th of each month • Initiated inspection and remedial action for all tampers detected. Measured by month end report • Develop and impliment processes to capture data correctly • Periodic audit and validation of data integrity on vending system and financial system • Accurate processing of meter sales • Maintain appropriate stock levels • Ensure SOX compliance through all processes Show less

Century City, Western Cape

Development and successful implementation of a process to track and follow up on DSO. Effective stock management. Measured by on time reporting, no variances or discrepancies and no adjustments Fault free customer billing, measured by rebilled adjustments. Timely submission of customer bills. Penalties and fines applied to all tampered meters and late payments. Maintain an updated database of customer contracts Keep up to date list of available vendors and vending… Show more Development and successful implementation of a process to track and follow up on DSO. Effective stock management. Measured by on time reporting, no variances or discrepancies and no adjustments Fault free customer billing, measured by rebilled adjustments. Timely submission of customer bills. Penalties and fines applied to all tampered meters and late payments. Maintain an updated database of customer contracts Keep up to date list of available vendors and vending points Accurate processing of meter sales Maintain appropriate stock levels Show less

Tyger Waterfront, Bellville

Management of technical and administrative resource team within budget, with the focus on the Utilities prepaid electricity vending services business. Coordination of project implementations and improvement initiatives within customer base which includes municipalities and Eskom Constant evaluation of customer processes and changes in systems requirements in order to proactively suggest re-engineering of processes and/or value added services Ensuring high standards of service… Show more Management of technical and administrative resource team within budget, with the focus on the Utilities prepaid electricity vending services business. Coordination of project implementations and improvement initiatives within customer base which includes municipalities and Eskom Constant evaluation of customer processes and changes in systems requirements in order to proactively suggest re-engineering of processes and/or value added services Ensuring high standards of service delivery is maintained and that support and systems uptime is managed within the agreed SLA's with our respective customers Responsible for leading the product lifecycle of the following services, prepaid airtime, prepaid electricity, by ensuring that the services are innovative, best practice, profitable and supports the company’s strategy and goals. Ensuring client satisfaction by pro-actively engaging all appropriate internal stakeholders on the customer roadmap so that the company is able to manage client expectations. Responsible for the enhancement of the existing prepaid electricity vending infrastructure and channels, as well as actively pursuing new and innovative vending channels, such as ATM Vending, Mobile Vending, Internet Vending etc.which includes building and maintaining valuable relationships with these stakeholders/business partners.Ensure that targets are reached in terms of KPI's and Budgets Lead the business development strategy by establishing relationships in key municipal metropolitan areas Assist the marketing and communications department in developing a marketing strategy to increase market penetration in automated vending Manage Vending services Bank account of R40m + per month turnover. Liaise with the Analytics, Consulting and Software teams internally and externally Develop close relationships with clients to identify additional areas for development and assistance. Show less