Diligently monitor account balances, proactively following up on overdue payments to maintain financial health.Collaborate cross-functionally to swiftly resolve billing discrepancies or disputes, upholding company reputation and integrity.Collaborate with legal and compliance departments to escalate unresolved debts when necessary.Maintain accurate records of collection activities and customer interactions

Generating and issuing invoices and credit notes to customers.Monitoring accounts receivable balances and following up on overdue payments.Communicating with customers regarding payment reminders and resolving payment issues.Collaborating with other departments to resolve billing discrepancies or disputes.

• Deliver friendly, effective customer service to clients visiting the facility according to policies and procedures. • Provide accurate information to customers at all times regarding professional availability and account information. • Attend to and escalate all queries to line manager.• Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures. • Take clear and concise messages and ensure to deliver message timeously to the correct person.• Comply with company processes and policies regarding administrative and payment functions. • Collect and capture required patient data in an accurate manner. • Communicate all payments required to patients and collect according to the debtor’s policy. • Attend to uncomplicated account queries. • Refer complex account queries to line manager. • Ensure accurate management of files and filing / electronic filing, scanning and linking. • Execute and adhere to daily cash-up and banking processes. • Assist at other reception areas as required. • Report faulty equipment and system errors in the reception and admin. area.

General admin support to the principal.Administering salaries of personnel paid by Governing bodies and compiling of wage sheets.Managing all other tax-related affairs.Cash management: Handling of petty cash, Receiving and banking all monies in appropriate accounts (e.g school fees).Effectively support meetings, taking in-depth notes and disseminating minutes to all attendees.

• Folder management of OPD patient folders.• On return filling of folder in numeric order.• Responsible for filing of blood results etc.• Receptionist to the Outpatient department.• Registering new patients on PHCIS System.• Confirming patient details on arrival and issuing of follow up appointment on departure.• Correct patient assessment and accurate data collection and recording.• Provide general support and assistance to the OPD staff.• Maintain and repair patient files.

• General administrative support to the Quality Assurance Manager and DD of Clinical Support.• Maintaining and presenting various databases for the QA department.• Preparing, setting up and minute taking in meetings.• Collection and typing up of user compliment and complaints acknowledgement and response letters.• Capturing compliments and complaints on Sinjani.• Capturing adverse incidents on Sinjani as well as liaising with the nursing department for submission of adverse incident forms to the QA Manager.• Updating a data base and informing wards of outstanding/incomplete docs.• Participate in the client satisfaction survey and capturing the survey on Sinjani.• Relieve duties for the CEOs personal assistant.o Answering telephone calls and redirecting them to relevant departments/people.o Receiving of visitors in the CEOs office and offering refreshments when needed.o Daily management and monitoring of the CEOs diary.o Making photocopies, faxing and scanning documents requested by the CEO.o Printing of discharge summaries requested by other hospitals (on Clinicom).

Position: Out Patient Department-Receptionist• Folder management of OPD patient folders.• Booking folder out and in on Clinicom(Case note tracking).• On return filling of folder in numeric order.• Responsible for filing of blood results etc.• Receptionist to the Outpatient department.• Doing attendances of patients on Clinicom system.• Confirming patient details on arrival and issuing of follow up appointment on departure.• Accurate collection, safe keeping and deposit of state money.• Debit charge entries to invoices as per UPFS and PGWC billing procedure.• Correct patient assessment and accurate data collection and recording.• Provide general support and assistance to the OPD staff.• Prepare Skynet for follow up hospitals.• Maintain and repair patient files.

• Provide secretarial and administrative support to the Clinical Head.• Handling electronic and telephonic enquiries.• Manage reception and waiting area.• Establish and maintain filing system.• Procurement of office equipment, stationery (Complete log 1).• Mange DITCOM applications.• Workshop repair requisitions.• Diary management and advance scheduling of meetings.• Coordinate invitations, attendance, venue and refreshments.• Setup of Laptop and Projector for Lectures and meetings.• Record, type and distribute minuets.• Manage patient waiting list and appointments.• Receive deliveries.• Submit HR documents for hospital clinicians to the HR department.(RWOPS, Leave forms, Commuted Overtime)

Position: Intern- Mental Health Care Act Clerk/Admission Clerk• Assist MHCA clerk in monitoring and co-ordinating mental health care act forms relating to admissions, discharges and leave of absence.• Submit MHCA forms to the Review Board.• Collect documents from the wards.• Handle telephonic and electronic communication.• Maintain and monitor databases: Discharges and daily admissions.• Registry and folder management.• File all MHCA documents according to the numbering system.(Internal numbering system)• Deliver an effective and efficient administrative support for the mental health care act clerk.• Take minutes of meetings. • Type agendas and minuets for meetings.• Admit, transfer and discharge of in-and out-patients and handling of patient enquiries. • Patient registration on Clinicom.