Responsible for Vodacom (South Africa) networks.• Handling ISAM• Following the ITIL process for handling Incident, Change and Problem Management.• Giving continuous follow up to all teams for incident update and resolving the issue within SLA.• Reports taken on a daily and weekly basis for critical links utilization.• Working for all severity incidents.• Providing L1 and L2 support for 7360 and 7362 ISAM• Monitoring of ISAM’s using monitor tools Netcool and AMS… Show more Responsible for Vodacom (South Africa) networks.• Handling ISAM• Following the ITIL process for handling Incident, Change and Problem Management.• Giving continuous follow up to all teams for incident update and resolving the issue within SLA.• Reports taken on a daily and weekly basis for critical links utilization.• Working for all severity incidents.• Providing L1 and L2 support for 7360 and 7362 ISAM• Monitoring of ISAM’s using monitor tools Netcool and AMS (Alcatel NMS)• Co-ordinating with vendors for new implementation of ISAM or new service provisioning.• ISAM commissioning (PON configuration and OLT&ONT configuration).• Raising incident tickets to the concern team and maintaining the MTTRTroubleshoot and configure the customer complaints ISAM.• Taking every-day outage and non-outage report to minimize the escalation.• Raising change requests to troubleshoot the various types of issues in the router.• Reports taken for incident management analysis.• Executing the L2 changes on the maintenance window.• Taking pre-check and post-check in ISAM while doing activities.• Taking approval from manager and client to perform immediate change.• Handing a call with the client to provide status of issues and upcoming change activity.• Coordinate with a high level team to resolve major issues like tool issue, repeated fault issue.• Coordinate with concerned technicians to identify the issues in fiber media. Show less

Responsible for Network monitoring.• New DSLAM (Digital Subscriber line access multiplexer) commissioning in various models like• Alcatel (7302-ISAM,7330-ISAM & FTTN), Ericsson (ECN320 and ECN330) andHuawei(56XX).Coordinate with other support team for Critical cases.• Monitoring of DSLAMS, Routers and Switches using monitor tools like Alcatel NMS• Different type of Customers (WIFI, Dynamic and static) line and card configuration for all type ofDslams• DSL Broadband… Show more Responsible for Network monitoring.• New DSLAM (Digital Subscriber line access multiplexer) commissioning in various models like• Alcatel (7302-ISAM,7330-ISAM & FTTN), Ericsson (ECN320 and ECN330) andHuawei(56XX).Coordinate with other support team for Critical cases.• Monitoring of DSLAMS, Routers and Switches using monitor tools like Alcatel NMS• Different type of Customers (WIFI, Dynamic and static) line and card configuration for all type ofDslams• DSL Broadband Customers Data migration and binding (Raftar project-Huawei) and complaints(Troubleshooting).• Coordinated with field engineers to Resolve the ICRM and BMC remedy (Tool) complaints,troubleshoot the user fault and errors in profile configuration.• Coordinating with vendors for new implementation of DSLAM or new service provisioning.• GPON DSLAM commissioning (PON configuration and OLT&ONT configuration).• L1 level support given for network issues and assigning Tickets to concern team for furthertroubleshoot i.e., ISP, FIBER and UTILITY.• Raising incident tickets to the concern team and maintaining the MTTR.• Giving continuous follow-up to all teams for incident updates and resolving the issue within SLA.• Raising change request tickets for planned activities.• Reports taken for critical Network gear health checks.• Reports taken for incident management analysis. Show less