Responsible for Vodacom (South Africa) networks.• Handling ISAM• Following ITIL process for handling Incident, Change and Problem Management.• Giving continuous follow up to all teams for incident update and resolving the issue within SLA.• Reports taken for daily and weekly basis for critical links utilization.• Working for all severity incidents.• Providing L1 and L2 support for 7360 and 7362 ISAM• Monitoring of ISAM’s using monitor tools Netcool and AMS (Alcatel NMS)• Co-ordinating with vendor for new implementation of ISAM or new service provisioning.• ISAM commissioning (PON configuration and OLT&ONT configuration).• Raising incident tickets to the concern team and maintaining the MTTR• Troubleshoot and configure the customer complaints ISAM.• Taking every-day outage and non-outage report to minimize the escalation.• Raising change request to troubleshoot the various types of issue in router.• Reports taken for incident management analysis.• Executing the L2 changes on maintenance window.• Taking pre-check and post-check in ISAM while activity.• Taking approval from manager and client to perform immediate change.• Handing a call with client to provide status of issues and upcoming change activity.• Co-ordinate with high level team to resolve the major issue like tool issue, repeated fault issue.• Co-ordinate with concern technician to identify the issues in fiber media.

Responsible for Network monitoring.• New DSLAM (Digital Subscriber line access multiplexer) commissioning in various models like• Alcatel (7302-ISAM,7330-ISAM & FTTN), Ericsson (ECN320 and ECN330) and Huawei(56XX).Co-ordinate with other support team for Critical cases.• Monitoring of DSLAMS, Routers and Switches using monitor tools like Alcatel NMS• Different type of Customers (WIFI, Dynamic and static) line and card configuration for all type• of Dslams• DSL Broadband Customers Data migration and binding (Raftar project-Huawei) and• complaints (Troubleshooting).• Coordinated with field engineers to Resolve the ICRM and BMC remedy (Tool) complaints,• troubleshooted the user fault and errors in profile configuration.• Co-ordinating with vendor for new implementation of DSLAM or new service provisioning.• GPON DSLAM commissioning (PON configuration and OLT&ONT configuration).• L1 level support given for network issue and assigning Tickets to concern team for further troubleshoot i.e., ISP, FIBER and UTILITY.• Raising incident tickets to the concern team and maintaining the MTTR.• Giving continuous follow up to all teams for incident update and resolving the issue within SLA.• Raising change request tickets for planned activity.• Reports taken for critical Network gears health check.• Reports taken for incident management analysis.