Nor Faizah Email & Phone Number

WP. Kuala Lumpur

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Role and Responsibilities
• Lead all commercial efforts and expansion initiatives in Malaysia, driving the company's growth and market penetration.
• Proactively identify, develop, and close business relationships to establish and strengthen Headout's market position in Malaysia.
• Research industry trends, events, publications, and announcements to identify innovative ideas and opportunities for business growth and differentiation.
• Develop and implement strategic business development plans for target markets, aligning them with Headout's overall strategic direction and objectives.
• Provide regular business reviews to the senior management team, offering insights into progress, achievements, and potential roadblocks.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Role and Responsibilities:
• Managed a portfolio in Malaysia, overseeing partner relationships and ensuring high levels of partner satisfaction and retention.
• Provided leadership and support to a team of Account Managers, assisting the Area Manager in driving team performance, hiring and achieving regional targets.
• Led by example by actively participating in sales pitches and client meetings, demonstrating effective sales techniques and fostering a culture of continuous improvement.
• Led various internal projects aimed at boosting team motivation, enhancing sales pitch effectiveness, and improving performance as consultants rather than salespersons.
• Provided leadership, guidance, and coaching to a team of Account Managers, assisting them in generating revenue and refining their sales pitch techniques.Key Achievements:

Penang, Malaysia

• Role and Responsibilities:
• Developed and nurtured strong partner relationships and serving as the primary point of contact for hotel partners in the Northern Region.
• Provided hotel partners with relevant market data insights and high-quality consulting services, assisting them in understanding market trends and optimising their performance on the Expedia marketplace.
• Expanded Expedia's portfolio by identifying and onboarding prospective partners, effectively introducing them to the marketplace and facilitating their integration.
• Ensured partner hotels' products were consistently optimised to maximise customer conversion rates, driving revenue growth and market share in the Northern Region.
• Represented Expedia in the local market, building the company's profile with key influencers such as tourism bureaus and hotel associations, and providing industry expertise to support local initiatives.Key Achievements:

Kuala Lumpur, Malaysia

• Role and Responsibilities:
• Developed and nurtured strong partner relationships in Selangor and Negeri Sembilan, ensuring their satisfaction and loyalty.
• Provided hotel partners with market insights and consulting services to enhance their understanding of market dynamics.
• Expanded Expedia's partner portfolio by introducing prospective partners and facilitating their integration into the marketplace.
• Optimised partner hotels' products to maximise customer conversion rates and drive revenue growth.
• Negotiated lodging rates and availability during peak demand periods, securing favorable terms for partners and customers.

Kuala Lumpur, Malaysia

• Role and Responsibilities:
• Played a key role in the pre-opening phase of Oakwood Kuala Lumpur, focusing on corporate sales initiatives.
• Developed and executed sales strategies to establish Oakwood as a preferred choice for corporate clients.
• Identified and targeted potential corporate clients, understanding their unique needs and offering tailored solutions.
• Collaborated with internal teams to ensure seamless pre-opening operations and exceptional service delivery.
• Built strong relationships with corporate clients, fostering long-term partnerships and driving revenue growth.

Subang Jaya

• Role and Responsibilities:
• Cultivated strong relationships with key accounts by making periodic visits, understanding their specific needs, and identifying new opportunities for collaboration.
• Played a pivotal role in establishing, maintaining, and expanding the client base to drive sales revenue growth.
• Stayed abreast of product updates, market dynamics, and competitor activities to inform strategic decision-making.
• Aligned personal and divisional targets with company policies and strategies, ensuring achievement of sales objectives.
• Ensured exceptional customer experiences through accountability and prompt follow-up, fostering long-term client satisfaction and loyalty.

Subang Jaya

• Role and Responsibilities
• Played a pivotal role in establishing, maintaining, and expanding the client base to drive sales revenue growth.
• Conducted comprehensive market research to stay updated on products, market trends, and competitor activities.
• Ensured exceptional customer experiences through accountability and timely follow-up, fostering long-term client relationships.
• Implemented strategies to generate and optimize sales through diverse business sources and channels.Key Achievements:
• Expanded client base by proactively identifying and pursuing new business opportunities, resulting in increased sales revenue.

London, United Kingdom

• Role and Responsibilities
• Efficiently prepared and delivered food and beverage services to guests, ensuring a courteous and hospitable experience.
• Contributed to maintaining the high standards of the hotel by assisting in mise en place preparation in accordance with hotel protocols.
• Addressed minor guest complaints promptly and effectively, ensuring guest satisfaction and retention.
• Upheld impeccable cleanliness and hygiene standards in all hospitality areas, prioritising personal hygiene and appearance.
• Ensured compliance with company and statutory regulations concerning hygiene, health and safety, fire, and security at all times.Key Achievements:

Master Of Business Administration (Mba), International Business

Bachelor Of Arts (Ba), Tourism And Travel Services Marketing Operations

Diploma In Tourism Management, Tourism And Travel Services Management