Nor Faizah Email & Phone Number

Wp. Kuala Lumpur

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Role and Responsibilities• Lead all commercial efforts and expansion initiatives in Malaysia, driving the company's growth and market penetration.• Proactively identify, develop, and close business relationships to establish and strengthen Headout's market position in Malaysia.• Research industry trends, events, publications, and announcements to identify innovative ideas and opportunities for business growth and differentiation.• Develop and implement strategic business development plans for target markets, aligning them with Headout's overall strategic direction and objectives.• Provide regular business reviews to the senior management team, offering insights into progress, achievements, and potential roadblocks.• Collaborate with key internal stakeholders to execute strategic business development plans effectively, ensuring alignment across departments and functions.Key Achievements:• Successfully onboarded 95% of Headout's product offerings within the first six months, effectively surpassing competitors and establishing Headout as a leading player in the Malaysian market.• Single handedly managed all aspects of business development until hiring additional team members, showcasing exceptional leadership, autonomy, and capability to drive results independently.• Achieved top 10 revenue status worldwide within six months of operations in Malaysia, demonstrating outstanding performance and contribution to Headout's global success.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Role and Responsibilities:• Managed a portfolio in Malaysia, overseeing partner relationships and ensuring high levels of partner satisfaction and retention.• Provided leadership and support to a team of Account Managers, assisting the Area Manager in driving team performance, hiring and achieving regional targets.• Led by example by actively participating in sales pitches and client meetings, demonstrating effective sales techniques and fostering a culture of continuous improvement.• Led various internal projects aimed at boosting team motivation, enhancing sales pitch effectiveness, and improving performance as consultants rather than salespersons.• Provided leadership, guidance, and coaching to a team of Account Managers, assisting them in generating revenue and refining their sales pitch techniques.Key Achievements:• Provided leadership and support to the Account Management team, contributing to their professional development and enhancing team performance.• Successfully managed the entire country's operations during the challenging period of the COVID-19 pandemic, demonstrating resilience, adaptability, and strong leadership.• Single-handedly maintained and nurtured relationships with hotel partners across the country, providing consistent support and motivation during uncertain times.• Implemented innovative strategies to keep clients motivated and engaged, instilling confidence in the future of travel and encouraging continued partnership with Expedia Group.• Played a key role in fostering a belief among clients that travel would rebound, emphasising the importance of staying prepared and maintaining a positive outlook despite the challenges.• Demonstrated exceptional dedication and commitment to supporting hotel partners throughout the pandemic, ensuring their needs were addressed and their confidence in Expedia Group remained strong.

Penang, Malaysia

Role and Responsibilities: • Developed and nurtured strong partner relationships and serving as the primary point of contact for hotel partners in the Northern Region.• Provided hotel partners with relevant market data insights and high-quality consulting services, assisting them in understanding market trends and optimising their performance on the Expedia marketplace.• Expanded Expedia's portfolio by identifying and onboarding prospective partners, effectively introducing them to the marketplace and facilitating their integration.• Ensured partner hotels' products were consistently optimised to maximise customer conversion rates, driving revenue growth and market share in the Northern Region.• Represented Expedia in the local market, building the company's profile with key influencers such as tourism bureaus and hotel associations, and providing industry expertise to support local initiatives.Key Achievements:• Successfully developed and sustained strong partner relationships in Northern Region resulting in increased partner satisfaction and loyalty.• Provided valuable market data insights and consulting services to hotel partners, enabling them to make informed decisions and optimise their performance on the Expedia marketplace.• Optimised partner hotels' products to maximise customer conversion rates, leading to increased revenue and market competitiveness in the Northern Region.• Established Expedia as a reputable and influential player in the local market, building strong relationships with key influencers and industry stakeholders.

Kuala Lumpur, Malaysia

Role and Responsibilities: • Developed and nurtured strong partner relationships in Selangor and Negeri Sembilan, ensuring their satisfaction and loyalty.• Provided hotel partners with market insights and consulting services to enhance their understanding of market dynamics.• Expanded Expedia's partner portfolio by introducing prospective partners and facilitating their integration into the marketplace.• Optimised partner hotels' products to maximise customer conversion rates and drive revenue growth.• Negotiated lodging rates and availability during peak demand periods, securing favorable terms for partners and customers.• Implemented seasonal promotions and deals to support brand marketing initiatives, increasing brand visibility and customer engagement.Key Achievements:• Successfully onboarded and established partnerships with a significant number of hotel partners in Selangor and Negeri Sembilan, expanding Expedia's presence and market share in the central region.• Implemented strategic initiatives to optimise partner hotels' product offerings, resulting in increased customer conversion rates and revenue growth.• Secured and executed seasonal deals and promotions to support brand marketing efforts, leading to enhanced brand visibility and customer engagement in the central region.

Kuala Lumpur, Malaysia

Role and Responsibilities : • Played a key role in the pre-opening phase of Oakwood Kuala Lumpur, focusing on corporate sales initiatives.• Developed and executed sales strategies to establish Oakwood as a preferred choice for corporate clients.• Identified and targeted potential corporate clients, understanding their unique needs and offering tailored solutions.• Collaborated with internal teams to ensure seamless pre-opening operations and exceptional service delivery.• Built strong relationships with corporate clients, fostering long-term partnerships and driving revenue growth.• Conducted market research to stay updated on industry trends and competitor activities, informing strategic decision-making.Key Achievements:• Successfully established Oakwood as a preferred accommodation choice for corporate clients in Kuala Lumpur.• Generated significant revenue through strategic corporate sales initiatives during the pre-opening phase.• Built a robust pipeline of corporate clients, contributing to the long-term success of Oakwood in the region.

Subang Jaya

Role and Responsibilities:• Cultivated strong relationships with key accounts by making periodic visits, understanding their specific needs, and identifying new opportunities for collaboration.• Played a pivotal role in establishing, maintaining, and expanding the client base to drive sales revenue growth.• Stayed abreast of product updates, market dynamics, and competitor activities to inform strategic decision-making.• Aligned personal and divisional targets with company policies and strategies, ensuring achievement of sales objectives.• Ensured exceptional customer experiences through accountability and prompt follow-up, fostering long-term client satisfaction and loyalty.• Implemented strategies to generate and optimize sales through various business sources and channels.Key Achievements:• Fostered strong rapport with key accounts, resulting in increased sales opportunities and revenue growth.• Successfully achieved and exceeded divisional and personal sales targets, contributing to overall company success.• Delivered outstanding customer experiences, leading to high levels of customer satisfaction and retention.

Subang Jaya

Role and Responsibilities • Played a pivotal role in establishing, maintaining, and expanding the client base to drive sales revenue growth.• Conducted comprehensive market research to stay updated on products, market trends, and competitor activities.• Ensured exceptional customer experiences through accountability and timely follow-up, fostering long-term client relationships.• Implemented strategies to generate and optimize sales through diverse business sources and channels.Key Achievements:• Expanded client base by proactively identifying and pursuing new business opportunities, resulting in increased sales revenue.• Successfully analysed market trends and competitor activities to develop effective sales strategies, contributing to the company's competitive edge.• Delivered outstanding customer experiences, leading to high levels of customer satisfaction and loyalty.

London, United Kingdom

Role and Responsibilities • Efficiently prepared and delivered food and beverage services to guests, ensuring a courteous and hospitable experience.• Contributed to maintaining the high standards of the hotel by assisting in mise en place preparation in accordance with hotel protocols.• Addressed minor guest complaints promptly and effectively, ensuring guest satisfaction and retention.• Upheld impeccable cleanliness and hygiene standards in all hospitality areas, prioritising personal hygiene and appearance.• Ensured compliance with company and statutory regulations concerning hygiene, health and safety, fire, and security at all times.Key Achievements:• Consistently received positive feedback from guests for exceptional service delivery.• Played a key role in maintaining the hotel's reputation for cleanliness and hygiene excellence.• Successfully resolved guest complaints, leading to improved guest satisfaction scores.

Master Of Business Administration (Mba), International Business

Bachelor Of Arts (Ba), Tourism And Travel Services Marketing Operations

Diploma In Tourism Management, Tourism And Travel Services Management