• Successfully lead E-commerce operations for the UAE & Oman markets, managing a sales portfolio of $3.5M.• Spearheaded the onboarding project on Marketplace platforms (Noon & Amazon), significantly increasing brand visibility and sales.• Generated insightful reports on inventory, pricing, and overall performance.• Developed compelling digital content for email campaigns.• Analyzed website traffic and optimized the user experience.• Managed end-to-end online activities, from customer acquisition to retention.• Implemented strategies to enhance live chat for improved conversion rates.• Efficiently led studio production, ensuring adherence to deadlines and effective team management.• Established streamlined in-house image production workflows.• Managed the production of website product content.• Approved final images daily in alignment with business directives.• Innovated processes to drive team efficiency.• Enhanced the quality of the online catalog for an improved customer experience.

• Managed Arabic content for the UAE, KSA, Oman, and Qatar websites.• Implemented SEO best practices to boost web traffic.• Crafted captivating headlines to engage the target audience.• Analyzed KPIs and offered valuable recommendations for improvement.• Responsively addressed Arabic customer queries on various social media platforms.• Fostered relationships with bloggers and influencers to expand brand coverage and execute successful campaigns.

• Successfully managed retail sales on the shop floor, focusing on the Furniture Department.• Consistently achieved an individual monthly sales target averaging $270K.• Oversaw merchandise planning and display for the department.• Developed an in-depth understanding of the showroom's furniture products.• Cultivated positive customer relationships, promoting repeat business and referrals.• Managed a portfolio of high-net-worth export customers.

• Expanded and maintained a network of potential shipping clients.• Developed new leads through networking and marketing campaigns.• Identified decision-makers, scheduled meetings, and cultivated relationships with new clients and overseas agents.• Negotiated commercial proposals to outline the value of services and secure new business.• Collaborated with cross-functional teams, including operations, customer service, and finance, ensuring the successful execution and delivery of shipping services.• Ensured trade compliance and adherence to industry standards and ethical guidelines.

• Managed and supervised all aspects of air cargo operations, including cargo acceptance, loading, unloading, and routing.• Provided guidance, training, and support to a team of operations staff, including cargo handlers and ground personnel, ensuring efficiency and safety.• Enforced strict safety procedures and ensured compliance with industry regulations and safety standards.• Oversaw the timely and accurate completion of shipping and customs documentation, ensuring compliance with legal requirements.• Generated reports on operational efficiency, delays, incidents and provided recommendations for process improvements.

- Prepare price quotations on inbound international freight Rate and route international traffic. - Follow up with customers to resolve inquires. - Prepare& route ocean bills.- Correct billings and issue debit and credit memos for customers - Follow up with our agents for pick up and movement of freight to gateways - Expedite inbound import traffic to facilitate customs clearance - Initiate and maintain customer master profiles in order to have correct information on hand in order to offer consistent service. - Researching and resolving operational problems. - Review all documents, contact all first-time customers, perform credit checks, and handle other tasks as needed.

- Arranging documents which required in releasing shipments and follow up with brokers Dep.- Arranging for trucking and transportation, Dialing with trucker’s contractors.- Track the performance of the truckers & shipping Airlines.- Issuing air export local, international offers, invoices and Air waybills.- Responsible to train and develop our new colleagues in air export department.- Work as Key account for all garments shipments.

• Supervised, organized, and directed labor within the export department.• Assisted in budget tracking and financial statement preparation.• Maintained strong customer relationships and ensured top-quality service.• Collaborated with exhibitions to ensure timely shipment handling.• Produced regular reports to assess department performance and played a role in team member training and onboarding.

- Follow up with Clients Through and After Shipping Process is done in daily basis And Coordinate With customs clearance Dep. In order to arrange the required documents with our clients.- Issuing air and sea import local invoices through our local invoicing system.- Preparing Import Customs Clearance Offers for Customers. - In contact with our branches in various ports to be updated and to update our clients as well with the currently status of their shipments.- In contact with clients after sending invoices till payment is done.

- Issuing Air waybills- Reservations- Follow Up With Clients to arrange the entrance date of shipments- Update our clients with shipments status (booking, departure & arrival).- Issuing invoices & follow up till payments is done.

- Receiving calls and answering customer inquiries or resolving problems.- Informing customers about our company services and offers.- Conducts outbound calls & contacting people who may not know about company to see if they are interested in purchasing our services.- Generate a list of potential customers using leads from existing customers, business directories and trade shows.