Nora Ma Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Greater Toronto Area, Canada

⮚ Provided comprehensive administrative and executive support to the Vice General Manager and the team, including preparing correspondence, managing calendars, arranging travel, and supporting decision-making, resulting in a 30% increase in productivity.⮚ Managed bookkeeping tasks, creating accurate monthly expense reports, resulting in a 50% reduction in errors and improved financial reporting efficiency.⮚ Recorded over 200 financial transactions using journal entries, maintaining a 99% accuracy rate.⮚ Assisted in the entire recruitment processes, including drafting job advertisements, managing recruitment channels, screening applications, arranging interviews, and drafting job offers.⮚ Conducted government applications, efficiently handling sensitive information, and tracking an average of 15 third-party documents weekly.⮚ Proactively prioritized and responded to communications, including calls, messages, and emails, delivering exceptional customer service and increasing productivity by 30%.⮚ Managed company office meetings and other relevant meetings, took meeting minutes, and ensured the implementation of meeting decisions.⮚ Handled sensitive information with discretion and confidentiality.

Hong Kong Sar

⮚ Delivered empathetic and reliable counseling to over 70 elementary school students and parents, focusing on risk management and referrals, successfully closing cases in an average of ~3 months.⮚ Organized and hosted over 15 student talks and parent sharing sessions in emotions, parenting, and relationships, achieving an 80% satisfaction rate.⮚ Updated and enhanced over 50 moral and civic education lesson plans, significantly promoting student development and engagement.⮚ Designed and executed over large-scale programs involving 100+ participants, achieving a satisfaction rate exceeding 90%. ⮚ Managed a year-long project with about ~50 members and a budget exceeding $250,000 for each, resulting in over 90% satisfaction rate.⮚ Coordinated schedules for approximately 30 events and meetings monthly, ensuring efficient coordination and timely execution.⮚ Revised and implemented school policies, handbooks, and procedures, including client referral and follow-up procedures, and filing systems, to align with current standards.⮚ Meticulously documented and organized files, including case files, plans, budgets, reports, evaluations and monthly and yearly governmental documents, ensuring accuracy, compliance, and data integrity.

Hong Kong Sar

⮚ Delivered empathetic and reliable counseling to ~20 elementary school students and parents, focusing on misbehaviour, emotional support, relationship and special education needs (SEN) support.⮚ Coordinated and facilitated two customized bi-weekly training programs for students with ADHD and autism, enhancing their learning and behaviour performance.⮚ Designed and executed over 5 groups (online and face-to-face) for students and SEN students and parents, achieving a satisfaction rate exceeding 90%. ⮚ Managed a year-long project with ~70 students and parents (including SEN students) and a budget exceeding $250,000, resulting in over 90% satisfaction rate.⮚ Meticulously documented and organized files, including case files, plans, budgets, reports, evaluations and monthly and yearly governmental documents, ensuring accuracy, compliance, and data integrity.⮚ Created visually engaging in-house publications using Canva, significantly enhancing communication with parents during pandemic.

Hong Kong Sar

Assited programme preparation and operation at Positive Education Laboratory

Hong Kong Sar

⮚ Assisted front-desk and telephone enquiries (50+ per day) for filling in governmental document and proactive follow-up.⮚ Managed cases for assessment and counselling in cognitive behavioral therapy

Hong Kong Sar

⮚ Managed cases for assessment, counselling and referral for financial and housing support.