Nora Gyorfi Email & Phone Number

United Kingdom

Working collaboratively with cross-functional teams to develop new business, maintain currentbusiness and expand business through understanding the needs of the client and identifyingendpoint’s products and services that help our clients achieve their goals and objectives.

Reading, England, United Kingdom

As part of the Enterprise Delivery Division of Customer Engagement I have an overall responsibility for the successful planning, executing, monitoring, controlling and closing of Environmental, Health, Safety or Quality Intelex system implementations.

Reading, United Kingdom

As a Principal Project Consultant - IRT/IVRS, RTSM &InForm/EDC - at Oracle HSGBU my responsibilities involved leading software project implementations with particular focus on the delivery of solutions within life and health sciences industry (Pharmaceutical, Biotechnology, Medical Devices, CRO’s, and Academic & Public Health) This entails:• Interfacing with the clients regarding project status, budget, scope and issues, working with the customer's study team to scope required effort and define timelines as well as working closely with client and internal project teams to identify and assure delivery against key business.• Track and communicate project status, plans, issues, timelines, action items, and budgets.• Responsible for the technical and business quality of engagement work products, solutions, and deliverables.• Assure process compliance with all regulatory procedural requirements.• Manage activities for cross functional teams and coordinate technology and implementation plans with internal and external resources (domestic/international teams) application design – manage delivery of new processes within a customer consultative relationship to ensure highest quality and client satisfaction.• Process design - Identify opportunities for process improvements (assess, recommend, and implement recommendations).

Budapest, Hungary

As an HSGBU Account Service Delivery Management Consultant I was working on InForm and IRT Clinical Study Management and Support throughout the entire trial life-cycle, taking ownership of eService and Support deliverables from project initiation to close-down. My responsibilities include:• Managing the delivery of Oracle-based clinical trial products, activities and processes to create a customized clinical support center and following best practices to achieve the project scope to timescale, budget and quality specification• Attending and leading regular and ad-hoc customer/internal meetings to discuss trial/service development, issues, reports, SLAs and metrics related to Support Services• Presenting to external Clients, leading application training sessions, writing User Manuals based on the customized application specifications• Responsible for the quality and completeness of the Trial Lifecycle Records; reports and documentation • Managing information flow with; and provide leadership and support to the Project Team and all relevant Services and Support groups• Contributing to the effective management of eSupport team resources by liaising with key line management to ensure issues are identified and resolved at an early stage, contingency plans are in place and that these are regularly reviewed/updated to mitigate risks and further issues as the project rolls out• Participation in training and mentoring of colleagues on Service Delivery, Product and Support related processes, SOPs, WIs and activities

Budapest, Hungary

I worked as a First Line 'Interactive Response Technology' Support specialist, later also as Associate Team Leader in our First Level Support Team in Budapest.I supported users in English and Spanish via phone, email and fax, using our IRT Support tools, CRM and back-office tools.We troubleshooted basic technical, access and other issues, answered 'how to' questions and provided guidance to our users.As an Associate Team Leader, my responsibilities also included helping out with our team's schedule and Holiday requests, handling customer complaints as well as documenting standard operating procedures and best practices, writing guidelines, tests and providing side by side training to our newly hired colleagues.

Budapest, Hungary

I worked as a Lead Customer Support Representative on the Skype project. I was supporting users in English and Spanish via email, while using our ticketing system and back-office tools, including PayPal, Moneybookers and other bank transfer tools.Our responsibilities included basic technical, call quality and billing issues, as well as password resets and refund inquiries.As a Lead CSR, my responsibilities also included handling our team's schedule and Holiday requests, selecting tickets for quality checks for our quality officers as well as translating the English predefined answers to Spanish or proofread them.

Bachelor'S Degree, Spanish-Italian Philology

High School Graduation