John Alfred Resos Email & Phone Number

Philippines

Mc Kinley, Taguig

• Led, managed, and mentored a team of testers• Conducted KT sessions and skills expansion initiatives for new resources• Enhanced the project's Software Testing Life Cycle (STLC) process• Implemented Testing SOPs and best practices for the team• Tracked and maintained test metrics above acceptable rates• Reviewed and approved test plans and test results on a daily basis• Delegate and supervise test deliverables• Created effective test strategies and accurate estimations• Provided test consultancy for deliverables and activities

Mc Kinley, Taguig

• Operated under the Agile Methodology (Scrum framework) to complete monthly releases and well-organized sprints• Authored and maintained well-organized, efficient, and successful test cases for test deliverables• Utilized Katalon Studio for Test Automation purposes• Conducted Smoke and Regression Testing• Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations• Effectively coordinated with clients and stakeholders regarding requirements and issues in order to develop innovative solutions

• Handled System Integration Testing and Post-Migration Validation• Effectively used Jira and P400 for day-to-day activities• Analyzed and translated business requirements into effective test cases• Based operations and deliverables around the Automotive Manufacturing Industry; and simulated realistic use cases• Filed and reported defects in an organized and timely manner• Completed in-depth testing on Android and iOS devices for mobile testing

National Capital Region, Philippines

• Conducted troubleshooting for technical issues• Diagnosed and delegated faulty cabling system repairs• Resolved network issues• Interacted with customers for root cause analysis• Offered timely and accurate customer feedback• Provided support in the form of procedural documentation

National Capital Region, Philippines

• Ensured process guidelines are followed and met as documented• Constantly communicated with POCs to establish rapport and relay tasks• Provided information and resolved issues within the specified time frames (SLA) as agreed upon with the client• Received customer queries and worked on tickets as needed• Processed client payment through SAP PI