Norah Diseko Email & Phone Number

Randburg, Gauteng, South Africa

• Email and Query Response: Respond promptly and professionally to a high volume of emails and queries, maintaining a customer satisfaction.• Paperwork Management: Successfully manage paperwork for FTTH clients, reducing processing time through efficient follow-ups and support ticket logging.• Diary Maintenance: Maintain the FTTH diary with precision, ensuring accurate scheduling and improving coordination efficiency.• Client and Reseller Relationship Management: Establish and nurture positive relationships with clients and resellers, resulting in an increase in client satisfaction.• Compliance Oversight: Spearhead compliance oversight, implementing procedural improvements that streamlined client management processes.Router Configuration: Configure routers for clients and assist with setup if configurations are reset.• IP Management: Assign and manage Static IPs and IPv6.• Troubleshooting: Diagnose and resolve router connectivity issues for clients.• Query Logging: Log queries caused by third parties and route them to relevant FNOs.

Roodepoort

• Efficient Collaboration: Collaborated with the store manager to organize, plan, and implement sales strategies, resulting in a notable increase in revenue.• Leadership: Supervised, motivated, and scheduled staff for shifts, optimizing operational efficiency.• Cost Management: Monitored retail operating costs, budgets, and resources, implementing cost-saving measures that led to a reduction in expenses.• Administration: Undertook various administrative duties, showcasing strong interpersonal, mediation, and communication skills.• HR Management: Conducted human resource procedures and created reports, contributing to an improvement in overall staff performance.

Randpark Ridge

• Order Management: Managed and processed customer orders with precision, ensuring efficient and accurate order fulfillment.• Recruitment and Training: Led the recruitment and training of new staff, contributing to the development of a skilled and cohesive team.• Target Achievement: Consistently achieved and exceeded monthly targets, highlighting a results-driven approach to sales.• Visual Merchandising: Excelled in creating visually appealing book displays, enhancing the overall shopping experience.• Communication Excellence: Demonstrated excellent communication skills in daily interactions with customers and colleagues.• Policy Adherence: Ensured strict adherence to company policies and procedures, maintaining operational integrity.• Conflict Resolution: Proactively managed conflict resolution, fostering a positive and collaborative work environment.

Johannesburg Metropolitan Area

• Transaction Processing. Developed experience and accuracy in till operations and order placement.• Customer Relations: Enhanced communication skills through customer interactions, resulting in an improvement in customer satisfaction.• Execution.: Executed assigned duties and responsibilities with precision, contributing to the overall efficiency of store operations.

Advanced Diploma/Btech, Civil Engineering

Pursuing the Advanced Diploma in Civil Engineering allowed me to specialize in advanced areas such as structural design, geotechnical.

National Diploma, Civil Engineering

My educational journey in civil engineering began with the pursuit of a National Diploma. This program laid the foundation for my.

Matric Senior Certificate