• Email and Query Response: Respond promptly and professionally to a high volume of emails and queries, maintaining a customer satisfaction.• Paperwork Management: Successfully manage paperwork for FTTH clients, reducing processing time through efficient follow-ups and support ticket logging.• Diary Maintenance: Maintain the FTTH diary with precision, ensuring accurate scheduling and improving coordination efficiency.• Client and Reseller Relationship Management: Establish and nurture positive relationships with clients and resellers, resulting in an increase in client satisfaction.• Compliance Oversight: Spearhead compliance oversight, implementing procedural improvements that streamlined client management processes.Router Configuration: Configure routers for clients and assist with setup if configurations are reset.• IP Management: Assign and manage Static IPs and IPv6.• Troubleshooting: Diagnose and resolve router connectivity issues for clients.• Query Logging: Log queries caused by third parties and route them to relevant FNOs.

• Efficient Collaboration: Collaborated with the store manager to organize, plan, and implement sales strategies, resulting in a notable increase in revenue.• Leadership: Supervised, motivated, and scheduled staff for shifts, optimizing operational efficiency.• Cost Management: Monitored retail operating costs, budgets, and resources, implementing cost-saving measures that led to a reduction in expenses.• Administration: Undertook various administrative duties, showcasing strong interpersonal, mediation, and communication skills.• HR Management: Conducted human resource procedures and created reports, contributing to an improvement in overall staff performance.

• Order Management: Managed and processed customer orders with precision, ensuring efficient and accurate order fulfillment.• Recruitment and Training: Led the recruitment and training of new staff, contributing to the development of a skilled and cohesive team.• Target Achievement: Consistently achieved and exceeded monthly targets, highlighting a results-driven approach to sales.• Visual Merchandising: Excelled in creating visually appealing book displays, enhancing the overall shopping experience.• Communication Excellence: Demonstrated excellent communication skills in daily interactions with customers and colleagues.• Policy Adherence: Ensured strict adherence to company policies and procedures, maintaining operational integrity.• Conflict Resolution: Proactively managed conflict resolution, fostering a positive and collaborative work environment.

• Transaction Processing. Developed experience and accuracy in till operations and order placement.• Customer Relations: Enhanced communication skills through customer interactions, resulting in an improvement in customer satisfaction.• Execution.: Executed assigned duties and responsibilities with precision, contributing to the overall efficiency of store operations.