Norbert Pinter Email & Phone Number

Budapest, Budapest, Hungary

Windows server managements under Hyper-V and:• Managing of ~500 AD user and Exchange mailboxes;▪ Group policy- and other management of services like: AD, DNS, DHCP, SQL,print servers▪ Local and remote support of client operating systems,▪ ERP software support (Kulcs, etc),▪ Configuring and supporting of osTicketing system▪ Other software and hardware configurations, ad-hoc like on-premise servicing

Vác, Pest, Hungary

Windows based systems and client-side support, biggest partners who are worth to mentioning:• Nagymarosi polgármesteri hivatal• Váci Városfejlesztő Kft.• Piramisépítőház Kft.• Új-HÁZ Centrum Budapest Zrt.• Új-HÁZ Informatikai Kft.• Budapesti Fesztivál-és Turisztikai Központ Nonprofit Kft.ITIL based system operator and user support tasks, like:• Various firewall management (IPFire, pfSense®)• VPN managements (OpenVPN, PPTP és L2TP VPN, etc)• Windows server managements (Windows 2003 – 2012R2), Group policy- and other servicemanagements; AD, DNS, DHCP, SQL, etc• ESET ERA server administration• Backup Exec™ 16 configuring and management (offsite / onsite)• Windows client operation system managements (local ant TeamViewer)• Virtual mahines (VMware, Hyper-V) managing, configuring, maintenance, high availabilityMarch 10, 2022• Terminal server configuring and managing (RemoteApp, RDS CAL, etc)• Redmine ticketing• Wide range IT hardware platform knowledge; lvl2 – lvl4 service and maintenance

1055 Budapest, Honvéd Utca 20.

Windows system operator:• HITA central- and around-country server managements (software / hardware):• Centralized AV management (ESET ERA)• Client operation system management and support• Permission management (global AD user management)• firewall management and VPN configuration / support• Virtual desktop management,• ticekting (SpiceWorks)• Intranet, SQL server management, VMware ESX 5.0 environment, AD, DNS, DHCPservices• Writing and keeping up to date the Maintenance and operating documentations• Helpdesk supporting:▪ Configuring various mobile platforms for users (iOS, Android, WindowsPhone)▪ Escalation or on-premise repair all kind of hardware failures▪ Supporting various kind of user softwares (MSO, etc)

• Troubleshoot and monitor activity throughout the network.• Isolate and diagnose faults and in certain cases escalate to higher levels of support for resolution.• Interact with departments to address issues identified within the network.• Adhere to company and department policy and practice in an effort to assure prompt resolution to identified problems.

• Acquiring new partners, negotiations to the last phase (contract) for the site offering special discounts (lealkudtuk.hu), keeping contact with existing customers• Editing the product site of offers, product descriptions, stylistical formatting, editing banners and pictures• Following the offers of competitors on a daily basis (~100)• Weekly reports to the management

Hungary

• Compilation of new projects and development proposals, collecting necessary data (from user and business side as well), pre-arrangements, consultation, follow-up of implementation• Consultations and negotiations related to specifications and new features with developers (both domestic and foreign)• Translations regarding projects (Serbian-English-Hungarian). Keeping contact with other divisions and foreign partners (Romanian, Polish).• Technical preparation and scheduling of newsletters,• Technical preparation and sending of surveys (LimeSurvey), collecting reports, providing statistical data to management• Customer service for users (in writing) in 3 languages

• Internal, technical support (maintenance of Windows based client computers, of softip/voipsystems, managing GSM gateway , managing server-room (win.2003 server, fileserver, internalnetwork, other peripheries)• Daily contacts with clients, managing , high-level customer complaints, answering escalations• Campaign plans, budgets, reports , providing daily and other ad-hoc customer and internalstatistics• Organizing resources of operators, recruitment, control of the daily activity of operators• Analysis of the monthly indicators of the service, previously on SQL, later on MS Access/Excel

• Providing service on a daily base, organizing human resources, processing daily tasks and forwarding them to agents• Monitoring the quality content of "Knowledge Base";• Analysis of the monthly indicators of the service, using Avaya CMS Supervisor;• Creating knowledge placement test, organizing training courses;• Participating in the development of corporate management system

• Providing service on a daily base, organizing human resources, processing daily tasks and forwarding them to agents• Monitoring the quality content of "Knowledge Base";• Analysis of the monthly indicators of the service, using Avaya CMS Supervisor;• Creating knowledge placement test, organizing training courses;• Participating in the development of corporate management system