Developed and implemented customer service policies and process. I got recognized on this as this helped in improving the customer's experience. Delivered great performance and good customer experience through the team. Developed in the people and helped them in taking next steps in their career. Conducted regular team meetings to discuss customer service issues and potential solutions. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Send daily and weekly reports for team/store performance. Handled tasks on store and site level till the performance improved WOW/MOM.

Handled the manager calls in professional way. Followed up with the customers till I made sure that the issue resolved. Prepared written opinions or decisions regarding cases. My bias for action led to escalate the biggest number of the systemic issues between the resolution specialist team. Interacted with stockholders to improve from the business, policies and process. Developed strong organizational and communication skills through supporting the customers and learning more about their challenges.

Have experience in the three stores (EG,AE and SA) related to Amazon in Egypt(Amazon & Souq.com). Clarified customer issues and determined root cause of problems to resolve product or service complaints and escalated them till I made sure that the issue got fixed. Vocal and written skills as I handled calls and emails. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered constant flow of customer calls with minimal wait times. Provided primary customer support to internal and external customers. Worked on Analysis tasks (reports creating). Managed the outbound team as internal delegate. Offered advice and assistance to customers, paying attention to special needs or wants and got recognized for that.

Write daily reports on the children's activities Teaching English and Arabic Help children to develop their intelligence and IQ level by playing brain games.