Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships. Provides leadership, training and supervision; delegates day-to-day operations to the Assistant Branch Manager or other branch personnel. Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs. Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities.

Sold bank deposit products, investment products including life insurance products to customers, build new customer relationships through sales initiatives, telemarketing, cross-sell and provide referrals to other areas of the Bank. Called existing clients and outside prospects to develop and maintain business relationships.Prepared routine correspondence, processing account changes, researching and resolving account-related problems, responding to customer inquiries, and assisting customer with account balancing. Communicated effectively with internal and external clients, vendors, stakeholders, and team members.Assured that client expectations are met or exceeded.Posed a clear understanding of all operations including policies and procedures.

Managed Top 10% of VIP customers with banking inquiries and handling of their account transactions including loans.Trained and mentored staff to ensure sales and service performance goals.Managed a $29 million loan portfolio, which included loan delinquency, monthly reports, and loan renewals, Obtained and reviewed credit reports, appraisals, UCC and property searches, and outstanding conditions ensuring guidelines were met. Assisted Loan Officer with pipeline tracking and management.Worked closely with the Loan Officer to analyze loan approvals, address documentation exceptions on a timely basis and resolved complicated issues related to closing functions.Reviewed mortgage and consumer applications for completeness, assisted borrowers with completion of application documents, and corresponded with borrowers and/or related parties. Attended closings to ensure that settlement were completed in accordance with the loan approval including funding loans.